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Service Delivery Manager
IO Associates
Cheltenham
On-site
GBP 100,000 - 125,000
Full time
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Job summary
An innovative firm is seeking a Service Delivery Manager to oversee a critical Cross Domain Service. This role offers the opportunity to lead a talented team of engineers while ensuring the highest standards of service delivery and continuous improvement. You will be responsible for incident management, SLA adherence, and providing insightful service reports. Candidates must possess an active UK*C DV Clearance, reflecting the importance of security in this role. Join a dynamic environment where your leadership and communication skills will make a significant impact on public sector projects.
Qualifications
- Experience in managed service provision to public sector clients is essential.
- Strong communication skills are crucial for this role.
Responsibilities
- Lead a team of engineers supporting the cross-domain system.
- Oversee incident management and ensure timely delivery of updates.
Skills
Education
Job description
We are partnering with a key client who is seeking a Service Delivery Manager to oversee their Cross Domain Service. Our client is open to both contractor and permanent employee for this role.
Due to the exciting nature of the role and the projects you will be working on, you must hold an active UK*C DV Clearance to be eligible.
- Lead a team of engineers supporting the cross-domain system.
- Oversee incident management and problem resolution.
- Ensure timely delivery of updates and continuous service improvement.
- Provide regular service reports and monitor SLA/KPI adherence.
- Act as an escalation point for customers and support project delivery.
- Experience in managed service provision to public sector clients.
- Strong communication skills (written and verbal).
- Familiarity with ITSM frameworks (ITIL, ISO 20000) and SIAM.
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