Service Delivery Manager

Sodexo; Carterton; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading service provider in Carterton is seeking a Service Delivery Manager. This role involves overseeing guest services, managing a team, and ensuring compliance with health & safety regulations. The ideal candidate will have management experience in the soft FM service industry and excellent communication skills. This position offers competitive compensation and various benefits aimed at employee wellbeing.

Benefits

Employee Assistance Programme

Online mental health support

Sodexo Discounts Scheme

Cycle to Work Scheme

Qualifications

• Proven experience in a management role within the soft FM service industry.
• Strong people management and HR skills, including recruitment, training, and performance management.
• Excellent interpersonal, communication, and numerical skills.
• Ability to work independently and collaboratively.

Responsibilities

• Manage delivery of guest services across multiple locations.
• Develop and maintain excellent client and colleague relationships.
• Oversee cash management and reconciliation.
• Ensure compliance with health & safety and food safety.

Skills

People management

Communication skills

Knowledge of health & safety

Problem-solving

Tools

Kronos

UDC Payroll

Job description

• 40 hours per week
• Monday to Friday
• £30,000 - £32,500 per annum
• Sodexo rewards and benefits

As an Service Delivery Manager, you will take overall accountability for the daily management, coordination, and control of operational activity across Worthy Down Barracks, SO21 2RG site. You'll oversee guest services, ensure compliance with contractual agreements, and deliver high standards in line with KPIs, budgets, and Sodexo's vision and values.

This is a hands-on, multi-skilled role, working within a rotational team to ensure seamless service delivery and continuous improvement.

What you'll do:

• Manage the delivery of guest services across multiple locations, maintaining agreed service standards.

• Develop and maintain excellent client, customer, and colleague relationships.

• Lead, motivate, and support frontline colleagues, including recruitment, training, performance management, and wellbeing.

• Oversee cash management, banking, and reconciliation processes.

• Ensure compliance with health & safety, food safety, and site security requirements.

• Monitor supplier and contractor performance against service level agreements.

• Manage resources effectively, including equipment, stock, and labour resourcing.

• Drive service growth, promotional initiatives, and cost control to meet commercial expectations.

• Support safety culture through team briefs, safety walks, and training.

• Handle sensitive information with discretion and ensure compliance with data protection legislation.

What you bring:

Essential:

• Proven experience in a management role within the soft FM service industry.

• Strong people management and HR skills, including recruitment, training, and performance management.

• Excellent interpersonal, communication, and numerical skills.

• Knowledge of health & safety and food safety management.

• Ability to work independently, make sound decisions, and collaborate effectively in a team.

• Strong attention to detail, problem-solving, and ability to implement innovative solutions.

Desirable:

• Working knowledge of Kronos and UDC Payroll.

• Health & Safety qualification (IOSH Managing Safely or equivalent).

• Food Safety qualification (CIEH Level 3 or equivalent).

What we offer:

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!