Service Delivery Manager

VanRath; Belfast; Hybrid; GBP 53,000 - 63,000; Full time

Job summary

A recruitment agency is seeking a Service Delivery Manager in Belfast to oversee and enhance IT service delivery. The role involves managing a team, improving service performance, and ensuring compliance with SLAs. Candidates should have at least 5 years of relevant experience and ITIL certification. This position offers a hybrid work model and excellent benefits including pension and health insurance.

Benefits

NILGOSC pension (19% employer contribution)

28 days annual leave and 12 public holidays

Private health insurance

Learning and development opportunities

Qualifications

• 5 years' experience in an IT Service Delivery role.
• Hands-on experience in Level 2 or Level 3 support.
• Experience with Windows Server environments (Active directory, Group policy, DNS, DHCP, TCP/IP).
• Proven expertise in Microsoft 365 administration.

Responsibilities

• Shape and oversee the delivery of IT services across the organization.
• Enhance service performance and improve governance.
• Manage a small team of technical support staff.

Skills

ITIL Foundation Certificate or higher

Technical / IT background

Team management

Microsoft 365 administration

LAN/WAN troubleshooting

Job description

Summary

• Job Reference: VR250725
• Job Title: Service Delivery Manager
• Salary/Benefits: 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development and much more.
• Location: Belfast City Centre, hybrid (3 days WFH pw)
• Client: Co-Ownership
• Contract: Permanent, full-time (37 hours pw, typically Mon-Fri / 9-5)

VANRATH Overview

Co-Ownership are looking for a Service Delivery Manager to join their team!

We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic opportunity, lots of good benefits, they're an extremely friendly and professional team with great modern offices in the city centre, so we'll be delighted for whoever lands the role.

Job summary

We are currently undertaking a strategic review of our IT services and are seeking a Service Delivery Manager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the organisation, with a particular focus on supplier and contract management as we transition toward a more outsourced infrastructure model. The successful candidate will work closely with our Head of ICT to enhance service performance, improve governance and control measures, and ensure high levels of service and value for money from external providers. This role involves managing a small team of in-house technical support staff together with our appointed technical partners who provide a support service for our IT environment. Your technical expertise, leadership skills, and service management knowledge will be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective manner.

Requirements

• ITIL Foundation Certificate or higher.
• 5 years' experience in the last 7 working in an IT Service Delivery role.
• Technical / IT background with at least 5 years' hands on experience working in a Level 2 or Level 3 support role.
• Experience working with Windows Server environments to include Active directory, Group policy, DNS,DHCP,TCP/IP.
• Experience of managing a team including planning, prioritising and managing resources within a collaborative team-based environment.
• Experience of working client side in an outsourced ICT environment and supplier management against SLAs, monitoring performance against service level agreements, participating in effective working relationships to deliver continuous improvement.
• Experience managing suppliers and contracts.
• Proven expertise in Microsoft 365 administration including Intune, Defender and Security compliance. Strong understanding of LAN/WAN troubleshooting, VoIP, and MDM/mobile setup.

*Full job description and details on next steps available on request / after you apply.

Next steps

For further information on this Service Delivery Manager role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.