Service Delivery Manager

Sanctuary Property Services; Basildon; On-site; GBP 42,000 - 45,000; Full time

Job summary

A not-for-profit organisation in Basildon is seeking a Service Delivery Manager to lead ground maintenance and cleaning teams. The ideal candidate will have recent management experience and a solid understanding of health and safety legislation. The position offers a competitive salary starting at £42,435, with additional benefits including generous annual leave, pension contributions, and health support.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Employee discounts

Qualifications

• Recent experience in managing front-line teams providing grounds maintenance and cleaning.
• Working knowledge of Health and Safety legislation.
• Proven experience of working to deadlines and prioritising workloads.

Responsibilities

• Managing the delivery of services to stakeholders.
• Ensuring team effectiveness and safety.
• Responding to complaints and service delivery issues.

Skills

Managing front-line teams

Knowledge of Health and Safety legislation

Working to deadlines

Basic Microsoft Office skills

Full UK driving licence

Job description

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The role

Service Delivery Manager will include:

1. Managing the delivery of services to our stakeholders in Sanctuary.
2. Ensuring the team works effectively and safely.
3. Managing our frontline grounds maintenance, cleaning, and compliance team.
4. Responding positively to complaints and breakdowns in service delivery to meet customer expectations.
5. Supporting, monitoring, and reviewing performance of self and sub-contractors regularly.

Skills and experiences:

• Recent experience in managing front-line teams providing grounds maintenance and cleaning.
• Working knowledge of Health and Safety legislation.
• Proven experience of working to deadlines and prioritising workloads.
• Basic user of Microsoft Office packages, specifically Excel, Word, and Outlook.
• This role involves driving on company business; a full valid UK driving licence is required.

About us

We provide in-house repairs and maintenance for various properties as a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of everything we do, and colleagues help make a real difference in people's lives.

Our Benefits

We offer an attractive employment package that supports your physical, mental, and financial health, including:

• 25 days annual leave (rising to 30 days) plus public holidays.
• A pension scheme with employer contributions.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Employee discounts.
• Wellbeing support and tools.
• Employee recognition scheme.
• Employee Networks promoting inclusion and support.
• Salary: £42,435 per annum, rising to £44,669 after 12 months, subject to performance.

(If the link is unavailable, please visit the Sanctuary careers website.)