Service Delivery Manager

Heels and Brogues Group; Alnwick; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in sustainable energy solutions seeks a proactive Service Delivery Manager in Alnwick. You will oversee maintenance, coordinate urgent repairs, and support engineers with resources, ensuring operational efficiency and client satisfaction. Ideal candidates will have strong organizational skills and experience in the energy sector.

Benefits

Pension contribution

Training and career progression

Qualifications

• Experience in operations support or engineering coordination.
• Strong organizational and coordination abilities.
• Knowledge of servicing low-carbon energy systems is desirable.

Responsibilities

• Support field engineers by providing necessary resources.
• Oversee maintenance schedules for various energy units.
• Coordinate urgent repairs and client communications.

Skills

Organizational skills

Communication

Client relationship management

Procurement

Tools

ERP systems

Maintenance management systems

Job description

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Combined Heat and Power (CPU) Units/ HVAC and Ground Source Heat Pumps

Monday - Friday

Newcastle, Northumberland, Alnwick, Seahouses, Amble

A Northeast based global leader in environmental and engineering solutions, are committed to delivering cutting-edge, sustainable energy technology while providing exceptional service and long-term value to their clients. Due to continued growth, they are looking for a proactive and organized Service Delivery Manager to play a key role in supporting field engineers with both maintenance and project operations. If this sounds like you, please read on

• Permanent Role
• Very well-established business
• Pension contribution (upon completion of probationary period)
• Training and career progression

The Role of Service Delivery Manager

• Field Engineer Support - Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently.
• Maintenance Coordination - Oversee planned maintenance schedules for CHP units, ground source heat pumps, and air source heat pumps, ensuring timely servicing and system reliability.
• Breakdown Management - Act as the first point of contact for urgent repairs, coordinating rapid response efforts and ensuring excellent customer service.
• Parts Procurement - Source and manage the inventory of essential components, working with suppliers to secure cost-effective and timely deliveries.
• Client Liaison - Communicate with clients to schedule maintenance, provide updates on ongoing work, and maintain strong customer relationships.
• Project Support - Assist in the planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation.
• Operational Efficiency - Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality.

The Right Service Delivery Manager

• Experience in operations support, engineering coordination, or maintenance planning, ideally within the energy, engineering, or maintenance sectors.
• Strong organizational and coordination skills, with the ability to manage multiple priorities effectively.
• Experience in sourcing and procurement of technical parts and equipment.
• Excellent communication and client relationship management skills.
• Ability to work under pressure, particularly when handling breakdowns and urgent maintenance issues.
• Knowledge of technical equipment servicing, ideally including low-carbon energy systems, CHP, ground source heat pumps, and air source heat pumps, is highly desirable.
• Proficiency in ERP or maintenance management systems is a plus.

Interested? To apply for the Service Delivery Manager Position, here are your two options:

• "This is the job for me! When can I start?" - Call now and let's talk through your experience. Call me on 0300 124 6185 between 8am - 5pm or drop me an email on and I will get back to you ASAP.
• "I think I'm right for this position, but I'm not sure I have enough to be get an interview" - Click "apply now" so I can read your CV and let you know