Service Delivery Lead

Capgemini; London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

Join Capgemini as a Service Delivery Lead, a key role where you will drive service delivery and innovation for major UK clients. You will manage teams and processes, ensuring high standards of service and continuous improvement. The position requires experience in software CI and technologies like Puppet and Jenkins, as well as adaptability for hybrid working environments.

Benefits

Flexible working arrangements

Extensive training including certifications from AWS and Microsoft

Diversity and inclusion initiatives

Work-life balance

Qualifications

• Experience in software CI/delivery and knowledge of code movement from Development to Testing and Production.
• Must have resided in the UK for the last 5 years for SC clearance.
• Interest in technologies and their applications.

Responsibilities

• Drive business growth through service delivery and continuous improvement.
• Manage teams, processes, and client relationships while ensuring high delivery standards.
• Enhance service delivery aligned with the ADMNext strategy.

Skills

Change Management

Continuous Service Improvement

Problem Management

Team Management

Process Management

Financial Management

Contract & Commercial Management

Building trusted client relationships

Delivering high standards of service

Software CI/delivery

Tools

Puppet

Jenkins

Zabbix

Linux

Docker

Kubernetes

JIRA

Confluence

Crowd

Bitbucket

Job description

Social network you want to login/join with:

Capgemini is one of the leading Application Services providers globally and is a major player in the UK across all key sectors such as Government, Aerospace & Defence, Manufacturing, Consumer Products, Retail, Energy, and Utilities.

The Application Services Practice focuses on major UK clients, supporting, maintaining, and enhancing their Application & Infrastructure landscapes. We support large installations of Business Applications like SAP & Oracle, as well as agile platforms on Salesforce.com and open-source applications.

Our Application Service utilizes the latest technologies & methods such as Automation, Artificial Intelligence, Collaboration, Process Mining, DevOps, and Agile, helping customers stay ahead of their competition.

The UK AMS Delivery team is renowned for client service and delivery excellence, recognized by ISG and HfS as a market leader in next-generation Application Development & Maintenance (ADM) services for Digital Transformation.

Hybrid working: Your work location will vary between company offices, client sites, and your home, depending on your role and needs. You will not be able to work from home 100% of the time.

Successful candidates will undergo pre-employment checks, including identity, nationality or immigration status, employment history for the past 3 years, and criminal record check (Disclosure and Barring Service).

Your role

Our Service Delivery Leads drive business growth through world-class service delivery, innovation, and continuous improvement, aligned with our “ADMNext” Go to Market strategy. Key responsibilities include:

• Change Management
• Continuous Service Improvement
• Problem Management
• Team Management
• Process Management
• Service Review
• Financial Management
• Contract & Commercial Management
• Building trusted client relationships
• Delivering high standards of service

Capgemini values diversity, inclusion, and allows you to bring your whole self to work, fostering an inclusive environment.

Your skills and experience

Interest in technologies and understanding what is being done and why is important. Experience in software CI/delivery, with knowledge of how code moves from Development to Testing and Production, is essential.

The ideal candidate should have:

• Technologies: Puppet, Jenkins, Zabbix, Linux, Docker, Kubernetes
• Atlassian tools: JIRA, Confluence, Crowd, Bitbucket
• Software packaging experience

Your Security Clearance

Obtaining Security Check (SC) clearance is required. You must have resided in the UK continuously for the last 5 years and meet other criteria. Questions about your eligibility will be part of the recruitment process. Some roles may be restricted to UK nationals for security reasons.

What does 'Get the future you want' mean to you?

You will have opportunities to explore, innovate, and grow through extensive training, including certifications from AWS, Microsoft, Harvard, Cybersecurity, and more. Capgemini promotes work-life balance with flexible working arrangements.

Why consider Capgemini?

Join a diverse, innovative company that helps clients transform using technology. You will gain valuable experience, build skills, and contribute to making the world a better place.

About Capgemini

Capgemini is a global leader in digital and sustainable transformation, with over 340,000 employees in more than 50 countries. With a 55-year heritage, it delivers end-to-end solutions in AI, cloud, data, and industry expertise, with 2024 revenues of €22.1 billion.