Service Delivery Lead

TN United Kingdom; Guildford; On-site; GBP 45,000 - 65,000; Full time

Job summary

Join a leading global life science tools company as a Service Delivery Lead in Guildford. You will optimize service delivery processes, manage team performance, and ensure customer satisfaction through stakeholder management and continuous improvement initiatives. Ideal candidates have a strong chemistry background and proven leadership experience.

Qualifications

• Previous Line Management experience is essential.
• Sound background in Chemistry with practical experience.
• Experience in service delivery management.

Responsibilities

• Lead the service delivery aspect of the team, providing guidance.
• Establish and monitor key performance indicators (KPIs).
• Drive continuous improvement initiatives to enhance service quality.

Skills

Project management

Stakeholder management

Analytical skills

Problem-solving

Communication skills

Education

Degree in Chemistry

Job description

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We are seeking a highly skilled and experienced Service Delivery Lead to join our dynamic team in Guildford, United Kingdom. As the Service Delivery Lead, you will be responsible for optimising our service delivery processes by acting as a point of reference for technical advice and guidance to Analytical Chemists and the customer, ensuring customer satisfaction, and driving continuous improvement initiatives.

• Lead the service delivery aspect of the team, providing guidance, mentorship, and performance management
• Help to develop and implement service delivery strategies aligned with organisational goals and customer needs
• Work with the Operations Manager/Team leader and the Deputy Team Leader to develop the team and manage associated risks of change
• Establish and monitor key performance indicators (KPIs) to measure service delivery effectiveness and efficiency to achieve delivery targets
• Collaborate with cross-functional workstreamsto ensure seamless end-to-end service delivery
• Work with the Operations Manager/Team leader and the Deputy Team Leader tomanage stakeholder relationships, including customer, staff, and internal departments
• Identify and mitigate risks associated with service delivery processes
• Drive continuous improvement initiatives to enhance service quality and operational efficiency
• Prepare and present regular reports on service delivery performance
• Ensure compliance with relevant industry standards and best practices such as ISO17025 and ISO9001

Job Description

We are seeking a highly skilled and experienced Service Delivery Lead to join our dynamic team in Guildford, United Kingdom. As the Service Delivery Lead, you will be responsible for optimising our service delivery processes by acting as a point of reference for technical advice and guidance to Analytical Chemists and the customer, ensuring customer satisfaction, and driving continuous improvement initiatives.

• Lead the service delivery aspect of the team, providing guidance, mentorship, and performance management
• Help to develop and implement service delivery strategies aligned with organisational goals and customer needs
• Work with the Operations Manager/Team leader and the Deputy Team Leader to develop the team and manage associated risks of change
• Establish and monitor key performance indicators (KPIs) to measure service delivery effectiveness and efficiency to achieve delivery targets
• Collaborate with cross-functional workstreamsto ensure seamless end-to-end service delivery
• Work with the Operations Manager/Team leader and the Deputy Team Leader tomanage stakeholder relationships, including customer, staff, and internal departments
• Identify and mitigate risks associated with service delivery processes
• Drive continuous improvement initiatives to enhance service quality and operational efficiency
• Prepare and present regular reports on service delivery performance
• Ensure compliance with relevant industry standards and best practices such as ISO17025 and ISO9001

Qualifications

• Previous Line Management experience is essential
• A sound background in Chemistry, to at least degree level, with extensivepractical experience in analytical chemistry
• Experience in service delivery management, with a proven track record of successful project delivery
• Excellent project management skills, with the ability to lead cross-functional teams
• Proficiency in developing and tracking performance metrics and KPIs
• Demonstrated experience in stakeholder management and client relationship building
• Strong analytical and problem-solving skills, with the ability to make decisive decisions
• Excellent communication and presentation skills, both written and verbal
• Proven ability to manage and allocate resources effectively
• Experience in risk management and mitigation strategies
• Familiarity with continuous improvement methodologies
• Ability to work effectively in a fast-paced, dynamic environment

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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