Service Delivery Lead

Experis - ManpowerGroup; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a Service Delivery Lead, where you will play a pivotal role in enhancing service delivery and operational efficiency. This dynamic position involves collaborating with key stakeholders to design and implement solutions that meet customer needs. You will lead teams, coordinate efforts across departments, and ensure the successful delivery of Fleet Management and Customer Service functions. The role demands exceptional interpersonal and communication skills, as well as a strong analytical mindset. If you are passionate about driving continuous improvement and fostering a positive team culture, this opportunity is perfect for you.

Qualifications

• Demonstrable experience in a similar role with strong customer skills.
• Relevant training or certifications as a Fleet Manager is essential.

Responsibilities

• Collaborate with stakeholders to develop solution strategies.
• Lead production of Fleet Management and Customer Service story boards.

Skills

Customer Service Skills

Interpersonal Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Attention to Detail

Education

Relevant Training/Certifications as Fleet Manager

Tools

Microsoft Core Products

Job description

Role Title: Service Delivery Lead

Location: Wiltshire area - 2 to 3 days on site per week

Length: Initial 3 months with strong potential for an extension

Rate: £600 to £700 per day Outside IR35

***Candidates IDEALLY hold Active SC Clearance or be eligible to undergo SC Clearance***

The Service Delivery Lead will collaborate with key stakeholders, senior contract managers and individuals within the business winning team, the Through Life Equipment Support (TLES), the Land Sector and broader organisations capabilities to explore and design feasible options to deliver key functional area solutions for the contract.

Duties and Responsibilities:

General

• Work closely with the Solution Lead and Business Winning to develop solution strategies, improving performance and cost efficiency.
• Inform and adhere to the bid management plan
• Lead the Fleet Management and Customer Support solution reviews

Funtional outputs

• Work with and coordinate all outputs of the Fleet Management and Customer Service function leads
• Undertake detailed analysis of the functional requirements, identify key changes to the existing contract and assess the solution impact.
• Ensure dependencies within and external to the Fleet Management and Customer Service functions are idenfied and addressed within the solution
• Manage and coordinate requirements for support from internal and external suppliers
• Deliver the Fleet Management and Customer Service function solution

Bid Support

• Lead and coordinate the production of Fleet Management and Customer Service story boards
• Produce the bid submission for the Fleet Management and Customer Service functions
• Support all solution and governance reviews

Technical Experience and Qualifications

• Demonstrable experience in an equivalent role
• Exceptional customer and interpersonal skills to work with various departments.
• Relevant training and/or certifications as a Fleet Manager
• In-depth knowledge of industry best practices and service delivery standards
• Excellent communication (written and verbal) able to explain and document solutions to complex issues in a way that stakeholders can easily understand.
• Analytical mindset and strong problem-solving skills
• Attention to detail to ensure records are kept as needed
• Excellent knowledge of Microsoft core products
• Able to work independently in a dynamic environment and supporting multiple projects concurrently

Professional and Personal Qualities

• Comfortable leading a positive team culture where ownership, accountability, challenging customer requirements and involvement in decision making is promoted
• Energy, drive, and enthusiasm to continually improve self and others
• Builds, motivates, inspires others, and guides team towards success
• Creates an environment of development and learning where everyone can excel.
• Shares workload for both productivity and growth creating a sense of ownership and accountability and stretches teams to deliver.
• Ability to work as part of a team and maintain positive relationships with colleagues, trainees, and the customer.
• Strong interpersonal skills including effective communication skills for interacting with the customer and senior leadership
• Collaboratively develops solutions by listening to others and sharing ideas and is solutions focussed.
• Develops a culture which drives innovation, continuous improvement, and the sharing of good practice
• Promotes diversity by bringing together different perspectives and experiences and valuing differences.