Service Delivery Helpdesk Administrator

Pinnacle Group; Wickford; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading facilities management provider is seeking a Helpdesk Administrator in Wickford. This hybrid role involves supporting performance management systems and administering workforce management systems. Candidates should have proven administration experience and be proficient in Office 365. The company values diversity and offers comprehensive benefits including flexible working arrangements, medical insurance, and personal development plans.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Responsibilities

• Support performance management systems.
• Administer workforce management systems.
• Assist with work planning and scheduling.
• Manage fleet and mobile administration.
• Maintain contract SharePoint sites.
• Monitor contract compliance.
• Identify efficiencies.
• Support reporting and client queries.
• Contribute to audits and initiatives.

Skills

Proven administration experience

Fluent in the use of Office 365

Ability to work calmly under pressure

Education

GCSE standard in Maths and English

Job description

Overview

Pinnacle are looking for a proactive and detail-oriented individual to join our Service Delivery Helpdesk Team.

You will be joining our Soft FM team based in Wickford. Our Soft FM team is responsible for a wide range of cleaning, grounds maintenance and caretaking services to ensure community assets are well-maintained. The Helpdesk assists with the smooth running and admin for these teams.

The Helpdesk Administrator supports our regional management team by acting as the primary interface with company systems and processes. You'll be responsible for accurate data input, operational troubleshooting, and ensuring effective use and compliance across our platforms.

If you're someone who thrives in a fast-paced environment and enjoys solving problems while maintaining high standards of data integrity, we'd love to hear from you.

This is a hybrid role where you will work Monday to Wednesday in the office then remote on Thursdays and Friday.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

• Support performance management systems.
• Administer workforce management systems.
• Assist with work planning and scheduling.
• Manage fleet and mobile administration.
• Maintain contract SharePoint sites.
• Monitor contract compliance.
• Identify efficiencies.
• Support reporting and client queries.
• Contribute to audits and initiatives- assist with site inspections, training, and corporate quality/environmental goals.

Key requirements

• Proven administration experience.
• Computer literate and fluent in the use of Office 365.
• Ability to work calmly under pressure.
• GCSE standard in Maths and English

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans