Service Delivery Field Manager- Carlisle

Substantial Group; Carlisle; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading company in high-speed fibre network services seeks a Service Delivery Field Manager in Carlisle. The role entails overseeing field engineers, ensuring compliance with quality standards, and maintaining strong customer relationships. With a full-time commitment, competitive salary, and bonuses, this is an opportunity to grow in a dynamic environment.

Benefits

Pension scheme matching up to 8%

Cycle to work scheme

Employee assistance programme

Discounted Gym memberships

Annual Bonus up to 30% of salary

Qualifications

• Experience managing a team of engineers in delivery roles.
• Strong emphasis on health and safety and quality audits.
• Proven track record in performance management.

Responsibilities

• Manage a team of installers and engineers.
• Conduct regular safety audits and quality checks.
• Liaise with customers to ensure exceptional service.

Skills

Health and Safety practices

Clear communication

Organizational skills

Developing Engineers

Education

Full UK driving Licence

SA001, SA002, S7, S8 or equivalent

IPAF 1b

NRSWA unit 2

Tools

Splicing and testing

Job description

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Service Delivery Field Manager- Carlisle, Carlisle

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Client:

Substantial Group

Location:

Carlisle, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d4f155022514

Job Views:

9

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Description

Service Delivery Field Manager

Reporting to: Regional Service Delivery Manager

Hours: Full time (Monday to Saturday 45 hours a week, between 7.30 -5.30pm shift pattern)

1 Saturday per month, paid as over time.

Location: Carlisle

Salary: We provide a competitive starting salary up to £40,000 per year.

Additionally, you can earn a target bonus of 20% of your salary, along with extra pay for one additional Saturday per month.

With these incentives, your on-target earnings can reach up to £48,000 per year!

Please note that applications will be reviewed as received and should a suitable candidate be identified, we may fill the vacancy early. Therefore, early application is encouraged.

About us

Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.

Job Purpose

Reporting into the Regional Service Delivery Manager, the Field Manager will be responsible for a team of Installers, service engineers and maintenance engineers. The role will consist of managing the engineers and being accountable for their performance.

Regular quality and safety audits will need to be carried out to ensure we are installing safely and to the highest quality standard. You will also be required to liaise with customers, so excellent customer service is a must.

Key Responsibilities

Reporting into the Regional Service Delivery Manager, the Field Manager will be responsible for a team of Installers, service engineers and maintenance engineers. The role will consist of managing the engineers and being accountable for their performance.

Regular quality and safety audits will need to be carried out to ensure we are installing safely and to the highest quality standard. You will also be required to liaise with customers, so excellent customer service is a must.

The Field Manager will provide leadership to their peers, and performance manage where required.

Key Responsibilities:

• Trouble shooting complex customer installations across our UK network supporting both our partners and in-house engineers.
• Assist in the successful deployment of new installation cities and expansion of existing areas ensuring exceptional customer experience.
• Support in the development and implementation of consistent delivery processes and policies leveraging best practice across the UK network.
• Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality.
• Champion H&S in the field – completing regular audits, reporting all findings back internally.
• Installation of our FTTP product into customer premises where required.
• Coach and develop new and existing engineers. Carrying out performance management where required to ensure business KPIs are met.
• Organise and schedule works to be completed to all field staff.
• Complaint management, implementation of best practices to reduce customer complaints.
• Onboarding Field Engineers and providing field trai

Skills, Knowledge & Expertise

• Experience working in a similar role, working on or on behalf of the Openreach Network.
• Experience Coaching/Developing Engineers with similar experience line managing.
• Experience with performance management and disciplinaries.
• Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
• Demonstrable experience and a proven track record working in a networking engineering environment. (preferred).
• Excellent organisational skills.
• Clear and concise communication abilities.
• Physical fitness for manual handling tasks.
• Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
• A proactive approach to improving efficiencies and working smarter.

Qualifications required:

• Must hold a full UK driving Licence for minimum 12 months.
• SA001, SA002, S7, S8 or equivalent
• IPAF 1b
• NRSWA unit 2 (minimum)
• Splicing and testing
• Have telecommunications experience or transferable skills.
• Equity – yes, a real part of the company!
• Pension scheme that matches your contribution up to 8%
• Cycle to work.
• Employee assistance programme
• PPE and Uniform provided.
• IT equipment provided.
• Discounted Gym memberships
• Retail offers – discounts from recognisable brands
• Company Events
• Annual Bonus up to 30% of salary (discretionary of the business)
• Free YouFibre broadband if you are within our area, plus friends & family discount.
• Life assurance giving you cover of 4 times your basic salary.
• Colleague referral scheme of £500.
• Continuous development and long-term career prospects

Like what you see? Here’s what happens next:

• Send us your application via our Careers Site or Job Boards.
• Recruitment screens your application against our essential criteria.
• Hear back from us within 2-3 days of application submission with an outcome/next step.
• If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at [emailprotected]

Building your fibre future!

Netomnia is investing in and building a new full-fibre network right across the UK. Future proofing homes and businesses with a reliable, high-quality, and high-speed internet connection.

With live networks already across several towns and cities in the UK, and many more planned, we are dedicated to bringing forgotten parts of the UK into the digital revolution.

Utilising revolutionary in-house planning tools and build techniques to rapidly deploy our network, ensuring that we reach our goal of 1 million UK premises by 2023!