Service Delivery Engineer/System Engineer (Surveillance)

NATS; Swanwick CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading air navigation service provider in Swanwick is seeking an experienced Specialist to provide engineering support for Air Traffic Management. The candidate will ensure service resilience and apply problem management across systems. Effective communication and interpersonal skills are essential, along with relevant engineering qualifications. This role offers a comprehensive rewards package and an opportunity to contribute to aviation safety.

Benefits

Comprehensive reward package

Qualifications

• Demonstrated engineering experience in a relevant field.
• Experience in Safety Critical environments.
• Ability to support project requirements.

Responsibilities

• Plan & execute maintenance of designated systems/applications.
• Diagnose and resolve incidents to restore service resilience.
• Provide training for colleagues.
• Engage with suppliers when required.

Skills

Effective communication skills

Interpersonal skills

Problem Management

Education

Professional engineering qualification (Level 4 or SQF Level 7)

Job description

NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe

The main purpose of this role is to provide specialist system and application expertise to support NATS' engineering and IT services for Air Traffic Management. This includes ensuring service resilience throughout the service lifecycle and applying continual service improvement

This role sits in our Surveillance domain in Hampshire, where we look to plot and track aircraft ensuring safety of the flight end to end

Duties:

• Responsible for planning & executing admin, maintenance & support of designated systems/applications
• Apply domain expertise to assigned/escalated incidents, prioritizing, diagnosing, resolving & recording them using agreed procedures to restore service resilience
• Analyse service events & incidents to initiate & undertake Problem Management activities to improve service & deliver a 'predict & prevent' operations method
• Gain, hold & maintain competencies necessary to control/configure systems, restore services, deploy changes & carry out planned maintenance
• Ensure processes are applied so service configuration records remain accurate, complete & current
• Produce, review & amend engineering instructions. Maintain config records for hardware, software & adaptations for Service Support Systems
• Manage service assets to ensure they are in a known state & correct location, ensuring correct services are provided at required levels
• Advocate for Safety Culture-promoting best practice, challenging poor behaviours & adhering to H&S procedures
• Provide on-the-job training (OJT) for colleagues
• Includes Duty Engineer responsibilities (first contact for service resolution) & supporting Contingency implementation
• Support project requirements & activities
• Engage with suppliers when required

Qualifications:

• Professional engineering qualification to Higher National Certificate (Level 4 or SQF Level 7) as a minimum Electronics, Telecommunications or Computer Science or other relevant Engineering discipline In lieu of the above qualifications the candidate will be required to demonstrate one of the following alternative criteria:

1. Relevant lower-level engineering qualifications such as an Apprenticeship coupled with demonstrable engineering experience in a relevant field (May include but not limited to: Military, Rail, other Safety Critical environment)
2. Evidence of substantial experience gained in a relevant transferable environment (such as ATSEP) gained over a significant period
3. Experience of resolution of incidents, service restoration, incident and problem management of systems and equipment in a Safety Critical environment such as but not limited to Air Navigation Service Providers (ANSPs), Military or Rail. Shall demonstrate an understanding of safety critical systems and the impact they may have within our operational environment

• Effective oral and written communication skills
• Interpersonal skills that enable proactive interaction with a variety of stakeholders, customers, suppliers, and colleagues

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information please visit - Why NATS?

If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.