Service Delivery Engineer

Lucid Support Services Ltd; Sittingbourne; On-site; GBP 35,000 - 40,000; Full time

Job summary

A market-leading IT solutions provider in Sittingbourne is seeking a Service Delivery Engineer for 24x7 service desk support. The role involves resolving IT issues efficiently, managing hardware and network administration, and working with Microsoft technologies. Candidates should have a strong technical background and prior experience in service desk environments, along with excellent communication skills.

Benefits

Generous salary package

Benefits included

Qualifications

• Proven experience in service desk roles, ideally in corporate environments.
• Extensive knowledge of Microsoft technologies and virtualisation.
• Hands-on experience with networking and administration.

Responsibilities

• Support staff with IT issues across the organisation.
• Resolve hardware issues to minimize disruption.
• Assist with server and network troubleshooting.

Skills

Technical support

Communication skills

Active Directory

Networking knowledge

Tools

Microsoft Server

Firewalls

Routers

Job description

Job Title: Service Delivery Engineer - 24x7 Service Desk - Tier 3

Location: Sittingbourne, Kent

Hours: 12-hour shifts - 4 on 4 off (8 till 8 rota - Days/Nights)

Salary: GBP35k - GBP40k (plus benefits)

A 24x7 Tier 3 Service Delivery Engineer is needed to join our brilliant team at based in Sittingbourne, Kent, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams.

If you have excellent technical and communication skills, a can-do attitude and committed to delivering an outstanding service. Skilled in Server, Desktop, Active Directory and Networking we'd love to hear from you!

Established for over 30 years, the company's facilities include two data centres, a disaster recovery suite, and a network operations centre, all located in a highly secure twenty-five-acre campus in Kent. This particular client has a record of sustained growth and is currently experiencing further rapid expansion. Predominantly focused on Microsoft technologies, as well as being an industry-leading provider of Routers, Switches, Firewalls and Wireless Technologies, Printers, Desktops and Servers, Telephony and Connectivity services.

Your responsibilities:

• Supporting staff at all levels within our customers organisation
• You'll resolve all IT issues in an efficient and timely manner
• You're on hand to resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users
• You'll support with Network administration/troubleshooting
• You'll assist with the management and administration of Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required
• You'll act as the point of escalation for customers, resolving any problems swiftly and effectively.

Experience and knowledge:

• You can demonstrate abilities in the support and installation of a variety of IT and have extensive knowledge and practical experience of the following:
• Previous experience working in a service desk role, either with a service provider or within a corporate environment
• Microsoft Desktop & Office Systems
• Microsoft Server and Virtualisation Technologies
• Active Directory Security and Administration as well as Group Policy Object (GPO)
• Working knowledge of TCP/IP, DNS, DHCP
• Support of hardware, printers, desktops and Servers
• Email, Antivirus, Web-Filtering and Backup software
• Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching,
• Firewalls and Routers.
• Mobile devices/phones