Service Delivery Engineer

JR United Kingdom; Maidstone; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT solutions provider is seeking a dedicated Service Delivery Engineer for their 24x7 Service Desk. You will deliver high-quality support to clients, working with diverse IT systems, while enjoying a dynamic work schedule and comprehensive benefits. Join a thriving team focused on excellence and customer satisfaction on a secure campus in Kent.

Benefits

28 days holiday including bank holidays

Life Assurance

Virtual GP services

Pension

Death in service benefit

Qualifications

• Demonstrated abilities in service desk support and installation.
• Extensive knowledge of networking protocols TCP/IP, DNS, DHCP.
• Skilled in hardware support for desktops, laptops, and peripherals.

Responsibilities

• Support staff across all levels within customer organizations.
• Resolve IT issues efficiently and effectively.
• Manage and administer Servers, Desktops, and Network Infrastructure.

Skills

Communication

Problem Solving

Customer Service

IT Support

Networking

Education

Experience in a service desk role

Tools

Microsoft Desktop & Office Systems

Microsoft Server and Virtualisation Technologies

Active Directory

DNS, DHCP

Firewalls and routers

Job description

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Job Title: Service Delivery Engineer – 24x7 Service Desk – Tier 3

Hours: 12-hour shifts – 4 on 4 off (8 till 8 rota)

A 24x7 Tier 3 Service Delivery Engineer is needed to join our brilliant team at based in Sittingbourne, Kent, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams.

If you have excellent technical and communication skills, a can-do attitude and committed to delivering an outstanding service. Skilled in Server, Desktop, Active Directory and Networking we’d love to hear from you!

Established for over 30 years, the company’s facilities include two data centres, a disaster recovery suite, and a network operations centre, all located in a highly secure twenty-five-acre campus in Kent. This particular client has a record of sustained growth and is currently experiencing further rapid expansion. Predominantly focused on Microsoft technologies, as well as being an industry-leading provider of Routers, Switches, Firewalls and Wireless Technologies, Printers, Desktops and Servers, Telephony and Connectivity services.

Your responsibilities:

• Supporting staff at all levels within our customers organisation
• You’ll resolve all IT issues in an efficient and timely manner
• You’re on hand to resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users
• You’ll support with Network administration/troubleshooting
• You’ll assist with the management and administration of Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required
• You’ll act as the point of escalation for customers, resolving any problems swiftly and effectively.

Experience and knowledge:

• You can demonstrate abilities in the support and installation of a variety of IT and have extensive knowledge and practical experience of the following:
• Previous experience working in a service desk role, either with a service provider or within a corporate environment
• Microsoft Desktop & Office Systems
• Microsoft Server and Virtualisation Technologies
• Active Directory Security and Administration as well as Group Policy Object (GPO)
• Working knowledge of TCP/IP, DNS, DHCP
• Support of hardware, printers, desktops and servers
• Email, Antivirus, Web-Filtering and Backup software
• Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching,
• Firewalls and routers.

About you:

• You have a passion for IT and embrace challenges as opportunities
• You put the customer at the heart of everything you do. Have excellent communication skills, both verbal and written and strong interpersonal skills
• You own your decisions, effectively manage priorities in a fast-paced environment to identify growth opportunities and drive business and customer success
• You’re authentic, a strong team player, and capable of working independently with initiative.
• You take the time to understand your customers’ needs and excel at problem-solving to ensure the best solutions are delivered
• You have a strong sense of service quality and customer service
• 28 days holiday (including bank holidays), additional 1 day every 1st January (max 33 days)
• Life Assurance
• Virtual GP services
• Pension
• Death in service

Note: Traveling to customer premises will be required occasionally so you must hold a current driving license and have access to your own vehicle.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.