Service Delivery Director – Microsoft Dynamics 365 BC – £100,000

Pearson Carter; London; Remote; GBP 100,000; Full time

Job summary

A leading Microsoft Partner is seeking a Service Delivery Director to lead their Dynamics 365 Business Central delivery teams. This key leadership position involves shaping delivery strategies, improving operational performance, and ensuring exceptional client service during their rapid growth phase. The role offers up to £100,000, flexible working, and a strong benefits package.

Benefits

Flexible working

Strong benefits package

Qualifications

• 5 years in senior service delivery roles within Microsoft Partner/ERP/CRM consultancies.
• Strong expertise in Dynamics 365 Business Central.
• Proven leadership of cross-functional teams.

Responsibilities

• Lead end-to-end service delivery across projects and departments.
• Define strategy and improve operational performance.
• Manage client relationships and delivery escalations.

Skills

Leadership

Project Management

Client Relationship Management

Operational Performance

Job description

Service Delivery Director – Microsoft Dynamics 365 BC – £100,000

Pearson Carter is working with a fast-growing Microsoft Partner seeking an experiencedService Delivery Directorto lead and scale their Dynamics 365 Business Central delivery teams.

This is a key leadership role focused on driving delivery excellence across consultancy, development, and project management. You’ll shape delivery strategy, lead high-performing teams, and ensure outstanding client service during a period of rapid growth.

They offer a salary of up to£100,000, flexible working, and a strong benefits package.

Responsibilities:

• Lead end-to-end service delivery across projects and departments.
• Define strategy and improve operational performance.
• Oversee timelines, budgets, and service quality.
• Manage client relationships and delivery escalations.
• Drive team utilisation and resource allocation.
• Support growth and profitability through delivery excellence.

Experience:

• 5 years in senior service delivery roles within Microsoft Partner/ERP/CRM consultancies.
• Strong expertise in Dynamics 365 Business Central.
• Proven leadership of cross-functional teams.
• Project delivery experience with Agile/Waterfall methodologies.
• Commercial management of P&L and delivery KPIs.

Salary

Up to£100,000depending on experience.

Location

Flexible remote working within the UK.

How to Apply:

Please reply asap along with your CV to be considered for this position. You can also reach out to me on [e-mail] or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology Recruitment with specialist roles across the globe – www.pearsoncarter.com

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