Service Delivery Director – Microsoft Dynamics 365 BC – £100,000

Pearson Carter; Greater London; Remote; GBP 100,000; Full time

Job summary

A fast-growing Microsoft Partner is seeking an experienced Service Delivery Director to lead their Dynamics 365 Business Central delivery teams. This key leadership role focuses on driving delivery excellence across consultancy, development, and project management, ensuring outstanding client service during a period of rapid growth.

Benefits

Flexible working

Strong benefits package

Qualifications

• 7 years in senior service delivery roles within Microsoft Partner/ERP/CRM consultancies.
• Strong expertise in Dynamics 365 Business Central.
• Proven leadership of cross-functional teams.

Responsibilities

• Lead end-to-end service delivery across projects and departments.
• Define strategy and improve operational performance.
• Manage client relationships and delivery escalations.

Skills

Leadership

Agile Methodologies

Waterfall Methodologies

Client Relationship Management

Commercial Management

Project Delivery

Job description

Service Delivery Director – Microsoft Dynamics 365 BC – £100,000

Pearson Carter is working with a fast-growing Microsoft Partner seeking an experienced Service Delivery Director to lead and scale their Dynamics 365 Business Central delivery teams.

This is a key leadership role focused on driving delivery excellence across consultancy, development, and project management. You’ll shape delivery strategy, lead high-performing teams, and ensure outstanding client service during a period of rapid growth.

They offer a salary of up to £100,000, flexible working, and a strong benefits package.

Responsibilities:

• Lead end-to-end service delivery across projects and departments.

• Define strategy and improve operational performance.

• Oversee timelines, budgets, and service quality.

• Manage client relationships and delivery escalations.

• Drive team utilisation and resource allocation.

• Support growth and profitability through delivery excellence.

Experience:

• 7 years in senior service delivery roles within Microsoft Partner/ERP/CRM consultancies.

• Strong expertise in Dynamics 365 Business Central.

• Proven leadership of cross-functional teams.

• Project delivery experience with Agile/Waterfall methodologies.

• Commercial management of P&L and delivery KPIs.

Salary
Up to £100,000 depending on experience.

Location
Flexible remote working within the UK.

Applications welcome from professionals with Microsoft Dynamics NAV / D365 BC experience.

How to Apply
Apply with your CV to be considered. Contact [e-mail] or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology Recruitment – www.pearsoncarter.com

Keywords: D365, Business Central, Dynamics NAV, Microsoft Partner, ERP, CRM, Service Delivery, Director, Project Delivery, Consulting, Remote, UK.