Service Delivery Director, eCOA

Zest Business Group Ltd; London; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading healthcare technology firm is seeking a Service Delivery Director for their eCOA solution. The ideal candidate will have strong experience in eCOA implementation and a background in client-facing roles. Responsibilities include overseeing the entire eCOA solution, engaging with clients, and collaborating with the Business Development team to enhance service delivery.

Qualifications

• Experience across various functions from conceptualization to delivery.
• Strong knowledge in all aspects of eCOA solutions delivery.
• Experience in client-facing roles.

Responsibilities

• Responsible for the entire eCOA solution.
• Engage with clients and work with the Business Development team.
• Deliver technical sales presentations and identify stakeholders.

Skills

Experience in eCOA software implementation

Strong communication skills

Solution selling expertise

Knowledge of customizable eCOA platforms

Job description

Overview

Service Delivery Director, eCOA (Remote). Reference: 2597 (adap).

eCOA isn’t the first product offering for this company; they need a specialist, and we’re hoping that’s where you come in…

They’re a publically floated, demonstrated leader in the Neurological and CNS space, providing crucial outcomes support to Pharma, Biotech and CROs as they bring cutting edge Neurological therapies to market.

They’ve built their good name as both a technological disruptor, and a Research driven specialist. Over 1M patients have been treated in combination with their technology, and over 100,000 Research papers have been written across thousands of clinical trials and hundreds of neuro-degenerative and CNS conditions.

Having nurtured this outstanding reputation as a Neuro focused leader, their existing clients began indicating a desire for a full eCOA solution, either to be used in combination with their already successful platform, or standalone to it.

So, they’ve gone away and developed one, tailored to their client’s needs and capable of being customized in a matter of days.

As a result, revenue has grown 50% YOY, and a new eCOA iteration with a host of new features is due to roll out soon following further Product Development hires in the last 18 months.

Why they’re looking

The Business Development team (based in the US) is bringing in a number of contracts across both the core product and their new eCOA platform, and the sales book is looking extremely healthy for the coming year.

They don’t have though is a service delivery expert. Someone (based remotely in the UK, EU or US) to report to the CCO and:

• Take responsibility for the whole eCOA solution
• Engage with clients
• Work with Business Development in developing and closing opportunities
• Deliver technical sales presentations
• Identify stakeholders and KOLs in the eCOA space
• Input to product teams on new, improved iterations of the eCOA offering
• And as things grow, build out the whole eCOA solutions team.

What we’re looking for

Someone with:

• Working across a variety of functions to go from conceptualization, to sales, to delivery and beyond
• Extremely strong exposure to all aspects of eCOA solutions delivery
• Ideally from the perspective of a vendor offering customizable eCOA platforms
• Experience in eCOA software implementation
• A confident communicator with a background in client facing delivery in the space
• Exposure to solution selling in the eCOA space
• Not necessarily directly in sales, but with an overview understanding of requirements and the process
• Former experience in software development or programming would be beneficial, but not essential

Something you’d like to chat about?

Please feel free to get in touch with me (Jason) at Zest Medical, or hit apply now and your CV will be reviewed by one of the team here as soon as possible.

Privacy notice:

Zest is working as an agency on behalf of this client, and as such, a CV may be needed before full disclosure can be given as to the business or detailed information about the role. All CVs and discussions are treated with absolute confidence, and no information is ever sent to any client with your express consent after speaking with a consultant about the specific role in which you’re interested.

Zest Business Group is ICO registered and GDPR regulated.