Service Delivery Coordinator

ENGINEERINGUK; Peterborough; Hybrid; GBP 25,000 - 35,000; Full time

Job description

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View more categories View less categories Sector Transport and Logistics Role Assistant Contract Type Permanent Hours Full Time

12 Months Fixed Term/Secondment

This role will be based from our Peterborough office a minimum of 2 days per week.

We're currently looking for a Service Delivery Coordinator to join our team in Peterborough. In this role, you'll coordinate and handle the delivery of business wholesale customer orders from sale to installation. You will be the main point of contact for our customers regarding their orders, proactively managing any issues to ensure timely delivery.

You'll ensure customers receive exceptional service throughout the process, maintaining contact and providing updates during the delivery cycle. You'll identify risks and resolve issues impacting customer orders, collaborating across departments. We seek someone who prioritizes customer satisfaction, is proactive, and shares ideas to improve the customer and business experience.

Who we are

The UK's fastest broadband network, the nation's best-loved mobile brand, and one of the UK's biggest companies.

Diverse, high-performing teams with serious talent. We offer the UK more choice and value through our customer-centric values and ambitions.

We are Virgin Media O2, and we look forward to what you can contribute.

Accessible, inclusive, and equitable for all

Virgin Media O2 is an equal opportunities employer committed to removing bias and barriers. We embed equity and inclusion in policies and relationships, supporting you to be your authentic self during your application process.

The must-haves

To be considered, you should have:

• Experience providing excellent customer service with a focus on timely results
• Ability to manage high volumes of customer orders, prioritizing workload effectively
• Experience in a B2B or telecoms environment, working with technologies like voice, data, cloud, and IP services
• Strong communication skills and ability to influence others for the best customer outcome

The other qualities we value

We'd also love you to bring:

• A proactive, self-starting approach with the ability to work independently

What’s in it for you

We celebrate our people and aim to create an empowering, inclusive culture. Our reward package includes benefits supporting you and your loved ones, ensuring coverage for life's challenges.

Next steps

If you see yourself here, we'd love to learn more about you. The process may include a competency-based interview. Please inform us of any adjustments needed during application. Applications are reviewed continuously, and the closing date may be moved forward. Successful candidates will pass background checks, including criminal record and possibly financial probity checks. More info can be provided by your recruiter.

Thank you for your interest in joining Virgin Media O2.

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Company

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