Service Delivery Coordinator

Arts Centre Hounslow; Greater London; On-site; GBP 29,000; Full time

Job summary

A community arts center in Greater London seeks a Service Delivery Coordinator to oversee programs and manage volunteers. The role requires strong organizational and communication skills, as well as experience in community engagement. The ideal candidate will be proactive and passionate about wellbeing, ensuring smooth delivery of over 25 weekly sessions. This full-time position offers a supportive environment with opportunities for professional development and reimbursement of travel expenses.

Benefits

Supportive and inclusive environment

Hands-on training

Professional development opportunities

Qualifications

• Experience in coordination within community or charity settings.
• Experience supervising or supporting volunteers or staff.
• Experience in community engagement or wellbeing programmes.

Responsibilities

• Plan, coordinate, and oversee sessions and activities.
• Build relationships with members and manage partnerships.
• Recruit, train, and supervise volunteers.

Skills

Organisational skills

Strong communication skills

Empathy

Confidence with IT systems

Education

Degree in community development, health, or related field

Tools

CRM systems

Spreadsheets

Social media

Job description

Overview

The Arts Centre Hounslow is a creative and community hub at the heart of the borough. Since opening, we’ve been committed to making arts, culture, and wellbeing accessible to all. In 2023, we successfully bid to run the Hounslow Wellbeing Network, a service previously led by the NHS. The Network has grown to 1,500+ registered members with 850+ people participating monthly, offering 25+ weekly sessions from fitness and dance to art, talking groups, coffee mornings, and wellbeing workshops. Commissioned by the London Borough of Hounslow and funded by the NHS, we collaborate with a Peer Steering Group including NHS representatives, council officers, and community members to build an ecosystem of healthcare, creativity, and connection that reduces social isolation and improves wellbeing across the borough. This is your chance to join a growing and joyful initiative that puts community at its heart.

The Role: Service Delivery Coordinator

As our Service Delivery Coordinator, you’ll be at the centre of everything we do. The role combines coordination and frontline delivery: you’ll plan, oversee, and report on the full programme while also leading sessions and being a welcoming face for members. You’ll supervise around 40 volunteers, work closely with facilitators and partners, and ensure sessions run smoothly. You’ll also keep the network connected through communication, feedback, and signposting to other services. This role is ideal for someone who thrives on relationships, enjoys being hands-on, and has the organisational skills to keep a busy programme running.

Key Responsibilities

• Programme Coordination
  • Plan, coordinate, and oversee a diverse range of sessions and activities.
  • Prepare monthly schedules, ensuring timely communication with members and partners.
  • Manage weekly coordination: booking facilitators, preparing venues, and ensuring smooth delivery.
  • Monitor attendance and ensure accurate data entry into the CRM.
• Community Engagement & Partnerships
  • Build strong relationships with members, ensuring they feel welcomed and supported.
  • Manage and grow partnerships with NHS, council, and community organisations.
  • Promote activities through newsletters, social media, and community channels.
  • Support grant applications and collaborative projects.
• Volunteer & Facilitator Management
  • Recruit, train, and supervise around 40 volunteers.
  • Allocate volunteers to sessions, offering support and recognition.
  • Provide ongoing communication with facilitators.
  • Encourage more service-user-led activities.
• Communications
  • Draft newsletters, updates, and monthly communications.
  • Maintain WhatsApp groups, mailing lists, and contact records.
  • Respond promptly to service queries.
  • Ensure members feel welcomed and valued.
• Monitoring, Reporting & Administration
  • Maintain accurate CRM records.
  • Produce monthly, PSG, and monitoring reports.
  • Support data collection and presentation for improvement and funding.
  • Coordinate grant applications, collating evidence and supporting submissions.
  • Assist with budgets, expenses, and resources.
  • Ensure GDPR and confidentiality compliance.

Ideal Candidate

You’ll be organised, empathetic, and approachable, with a passion for community wellbeing. Strong communication skills and adaptability are essential, along with experience in coordination within community, charity, or health settings. Confidence with IT systems (CRM, email, spreadsheets, social media) is key. You’ll be proactive, team-oriented, and comfortable working independently.

Person Specification

Essential

• A degree (or equivalent experience) in community development, health, social care, or a related field.
• Strong organisational skills with the ability to manage multiple activities.
• Experience of community engagement, wellbeing, or health programmes.
• Experience supervising or supporting volunteers/staff.
• Confidence with IT systems and record-keeping.

Desirable

• Experience of partnership working with statutory services (e.g., NHS, local authority).
• Experience of reporting to funders or commissioners.

What We Offer

• Supportive and inclusive team environment.
• Hands-on training and supervision.
• Opportunities to design and deliver wellbeing programmes.
• Experience in engagement, project management, and fundraising.
• Professional development opportunities within the charity, wellbeing, and arts sectors.
• Reimbursement of work-related travel expenses.

Terms & Benefits

• Salary: £28,600 per annum
• Reports to: Operations Manager
• Hours: 40 per week, with some evenings and weekends
• Contract: 1-year FTC with annual renewal
• Location: The Arts Centre Hounslow
• Start Date: Mid-November 2025

How to Apply

Apply via our application form: https://bit.ly/hwnSDCapply

For queries, contact: [e-mail]

Applications will be reviewed on a rolling basis and may close early. If you’re excited about the role but don’t meet every criterion, we encourage you to apply anyway.

Please note: we cannot sponsor visas; candidates must have the right to work in the UK.

Join us in shaping a network where people belong, breathe, and become.