Service Delivery Coordinator

TN United Kingdom; England; On-site; GBP 24,000 - 25,000; Full time

Job summary

Eine innovative Firma sucht einen Service Delivery Coordinator, um herausragenden Kundenservice zu bieten und die Erwartungen an die Servicebereitstellung zu erfüllen. In dieser Rolle sind Sie verantwortlich für die Verwaltung von Anfragen, die Unterstützung von Kunden und die Zusammenarbeit mit operativen Teams. Sie werden in einem dynamischen Umfeld arbeiten, das auf Kundenorientierung und Teamarbeit setzt. Wenn Sie eine Leidenschaft für exzellenten Service haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische und zahnärztliche Versorgung

Qualifications

• Mindestens 1 Jahr Erfahrung in einer kundenorientierten Rolle.
• IT-affin mit der Fähigkeit, neue Systeme zu erlernen.

Responsibilities

• Verwalten von Tickets zur Lösung von Anfragen.
• Bereitstellung administrativer Unterstützung für Kunden.

Skills

Kundenservice

IT-Kenntnisse

Kommunikation

Job description

Social network you want to login/join with:

Service Delivery Coordinator, Brighton and Hove

Client:

Location:

Brighton and Hove, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

9773a2a6413c

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Accountabilities

• Always deliver outstanding customer service to Clients.
• Work collaboratively and communicate effectively with Operational teams and Clients to ensure service delivery expectations are met.
• Process all tickets/queries in line with agreed Service Level Agreements.
• Ensure compliance with the company’s Data Protection, Information Security, Health & Safety, Dignity at Work, and IT Acceptable Use policies and procedures.

Responsibilities

• Manage ticketing by raising/chasing tickets within required TAT to resolve screening queries.
• Apply pre-approvals and obtain authorization for any additional costs as applicable.
• Raise discrepancy notifications to clients where appropriate.
• Provide frontline administrative support to clients, including timely responses to queries via phone/email, providing screening updates, and re-opening screenings.
• Resolve minor client complaints and escalate serious/complex complaints and feedback to the Operational Team Leader and/or CRM as appropriate.
• Document and escalate recurring or avoidable issues for resolution.
• Work with clients to educate and encourage the use of self-service through the VeroLive platform.

Key skills, qualifications, and experience

• At least 1 year of experience in a customer or client-facing role.
• IT literate with the ability to learn and work with new systems.
• Maintain acceptable levels of performance, conduct, and attendance in current role.
• Demonstrate company values and behaviors.

The annual base salary for this position ranges from £24,000 to £25,000. Pay will vary depending on knowledge, skills, experience, and training. The position may also be eligible for performance-based bonuses, commissions, or other variable pay. Benefits include medical and dental coverage. Additional details will be shared during the hiring process.