Service Delivery Coordinator

Bleckmann; Crick; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Enhanced pension contributions

Life assurance

Retail and lifestyle discounts

Health and wellbeing support

Employee Assistance Programme (EAP)

Social events

Job summary

Bleckmann is recruiting for a permanent, full-time daytime role in the UK. You will own service delivery, monitor SLAs, and support clients, coordinating with carriers and handling queries with a focus on data-driven improvements.

The role offers a hybrid working model, with an annual salary up to £27,500.00, depending on skills and experience.

Qualifications

• Proactive, logical, analytical mindset.
• Able to work independently with strong ownership.
• Comfortable with JDA and Salesforce (training can be provided).
• Adaptable to new technology.
• Logistics or transport experience highly preferred.
• Strong attention to detail and organisation.

Responsibilities

• Own service delivery and ensure SLAs are met.
• Support client needs and provide solutions.
• Monitor deliveries and analyse data for improvements.
• Communicate performance updates to clients.
• Liaise with carriers and coordinate ad hoc collections.
• Handle queries, support invoicing, and manage claims.
• Contribute to ad hoc projects as needed.

Skills

Proactive

Independent

Attention to detail

Organisational skills

Adaptable to new technology

Logistics experience

Tools

JDA

Salesforce

Job description

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you're on the warehouse floor or behind a screen, you’ll find:

• Strong connections with colleagues who support and celebrate you.
• Fast growth in a company that’s expanding across Europe, the US, and Asia.
• High energy in a dynamic environment where no two days are the same.
• Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients and for each other we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

This is a permanent, full-time daytime role, working Monday to Friday, with flexibility required during peak periods. The role offers an annual salary up to £27,500.00 , depending on skills and experience and follows a hybrid working model.

Tasks and responsibilities:

Working closely with the Service Delivery Supervisor the role holder will be responsible for:

• Own service delivery and ensure SLAs are met
• Support client needs and provide solutions
• Monitor deliveries and analyse data for improvements
• Communicate performance updates to clients
• Liaise with carriers and coordinate ad hoc collections
• Handle queries, support invoicing, and manage claims
• Contribute to ad hoc projects as needed

Profile:

• Proactive, logical, analytical mindset
• Able to work independently with strong ownership
• Comfortable with JDA and Salesforce (training can be provided)
• Adaptable to new technology
• Logistics or transport experience highly preferred
• Strong attention to detail and organisation

What do we offer ?

Our Backstage Crew is at the heart of everything we do, driving success for our clients, our brands and each other. That's why we offer a range of benefits including:

• 33 days annual leave, inclusive of Bank Holidays, with additional annual leave awarded after 5 and 10 years' service
• Enhanced pension contributions
• Life assurance
• Retail and lifestyle discounts through our Benefits Platform
• Health and wellbeing support, including an Employee Assistance Programme (EAP), Occupational Health and Wellbeing Hub
• Social events throughout the year

Additional information:

We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).