Service Delivery Consultant (Maritime)

ZipRecruiter; Corsham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading maritime cyber security firm is seeking a Service Delivery Consultant (Maritime) to engage with superyacht clients and support the delivery of cyber security services. The role offers hybrid working flexibility and opportunities for growth in the cyber security field. Ideal candidates will have maritime sector experience and strong service delivery skills.

Benefits

Hybrid working flexibility

Training and development opportunities

Work with a forward-thinking cyber security team

Qualifications

• Must have experience in the maritime sector (e.g., superyachts).
• Skilled in delivering services to high-profile clients.
• Able to communicate effectively with technical and non-technical stakeholders.

Responsibilities

• Conduct scoping calls to understand client needs.
• Manage client communication throughout project delivery.
• Prepare contracts and coordinate project delivery.

Skills

Experience in the maritime sector

Service delivery expertise

Strong communication skills

Professional documentation creation

Job description

Overview

Location: Remote (monthly travel)

Type: Permanent | Full-time (37.5 hours/week)

Hours: Monday – Thursday: 08:30 – 17:00, Friday: 08:30 – 16:00

Reporting to: Senior Service Delivery Manager

About the Role

Are you passionate about the maritime industry and ready to dive into the world of cyber security? We’re looking for a Service Delivery Consultant (Maritime) to join our team, acting as the first point of contact for our superyacht clients and supporting the delivery of cutting-edge cyber security services.

You’ll work closely with our Cyber Security Consultants based in Corsham and the Isle of Man, helping bridge the gap between maritime operations and cyber resilience. This is a fantastic opportunity to grow your knowledge in cyber security while leveraging your maritime expertise.

Responsibilities

Service Delivery

• Conduct scoping calls and understand client needs
• Liaise with the CEO to confirm payment terms
• Maintain CRM records in line with ISO9001
• Prepare contracts and assign consultants
• Coordinate project delivery and ensure client expectations are met
• Maintain client communication throughout the project lifecycle
• Ensure timesheets and invoicing processes are completed
• Support internal and external meetings

Client Engagement

• Build and maintain strong client relationships
• Respond to service enquiries and arrange intro calls
• Identify opportunities to expand services with new and existing clients

About You

We’re looking for someone who is:

• Experienced in the maritime sector (e.g. superyachts)
• Skilled in-service delivery and working with high-level clientele
• A confident communicator with both technical and non-technical stakeholders
• Comfortable creating professional documentation
• Eager to learn and grow within the cyber security space

Why Join Us?

• Work with a forward-thinking cyber security team
• Hybrid working flexibility
• Training and development in a growing industry
• Be part of a company making a real impact in maritime cyber resilience