Service Delivery Co-ordinator

Fluid Branding; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Fluid Branding is seeking a dedicated professional for a role focusing on production planning and customer service. Candidates should possess strong attention to detail and project management skills, ensuring client satisfaction from order processing to delivery. The role offers a full-time position with opportunities for hybrid working post-probation.

Benefits

Employee Assistance Programme

Cycle to Work Scheme

Sick Pay after 1 year

Enhanced Family Leave after 2 years

Free Annual Eye-Care Voucher

20 Days Annual Leave + additional per year of service

Company Pension Scheme

Learning and Development investment

Qualifications

• Minimum 3 years in production planning, customer service, or administrative role.
• Experience in the SaaS industry preferred.
• Proficient in logistics processes and customer support.
• Strong organizational and problem-solving skills.

Responsibilities

• Plan and manage order processes within the global supply chain.
• Provide excellent customer support and manage logistics.
• Maintain order data and communicate updates to clients.
• Handle customer complaints calmly and professionally.

Skills

Professional communication

Attention to detail

Problem-solving

Time management

Project management

Job description

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Knowledge and Specific Job Skills Summary

• At least 3 years experience in a production planning, customer service or administrative role
• Clear and professional communication ability
• Excellent attention to detail
• Knowledge of manufacturing methods and branding techniques
• Knowledge of standard quality control and product testing processes
• Shipping and courier booking processes (international & domestic)
• Data input and review skills
• Ability to use initiative to solve problems and provide solutions clearly
• Strong time management and project management skills
• Friendly, empathetic attitude

The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Accountability for each and every project managed; achieving this, especially when under pressure, will be a critical success factor for this role.

Key Accountabilities and Responsibilities

• Raise orders, plan and manage the order process with our global supply chain
• Provide excellent customer service and support for our clients
• Ensure order data is kept up to date in a clear and concise manner
• Keep our customers informed of the status of an order
• Communicate with internal stakeholders on issues
• General administration of own work and digital workspace
• Managing domestic and international logistics processing and fulfilment with all parties
• Provide tailored customer support based on developmental, strategic, and global client requirements
• Handle customer complaints and problem orders in a calm and professional manner
• Remain vigilant and be proactive in problem solving for our clients
• Quality control and compliance processing
• Any additional responsibilities as advised by your line manager

Location

• Glasgow City Centre,
• Office-based during the probationary period with an option for a hybrid working
• Full Time, Permanent

Experience

• Experience within the SaaS industry would be preferred but optional.
• Birthday Day Off
• Access to Employee Assistance Programme
• Cycle to Work Scheme and Electric Vehicle lease scheme for employees
• Sick Pay for Employees with more than 1 year of service
• Enhanced Family Leave for employees with more than 2 years of service
• Free Annual Eye-Care Voucher
• Up to 2 Volunteering Days each year to support a cause of your choice
• 20 Days Annual Leave per year with an additional day of leave granted per each year of service completed up to a maximum of 25 days. Plus bank holidays and Holiday Buying and Selling scheme.
• Company Pension Scheme with standard contributions of 5% employee & 3% employer
• ‘Perks at Work’ discount scheme through Continuum Pension Provider
• Employee Referral Scheme
• Rewards Scheme with Birthday & Service Reward Points
• We're a certified B Corporation and a member of the UN Global Compact.
• Learning and Development investment
• We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference