Service Delivery Assistant

Victim Support; United Kingdom; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A charity organization based in London seeks a part-time Administrator (Service Delivery Assistant) to provide essential administrative support for their Ashraya Team, assisting male victims. Candidates should have experience in administrative roles and excellent customer service skills. The position offers a flexible working environment and a comprehensive benefits package.

Benefits

28 days annual leave plus Bank Holidays

Flexible working options including hybrid working

Pension with 5% employer contribution

Employee assistance programme

Qualifications

• Experience in client-focused service settings.
• Knowledge of safeguarding and data protection policies.
• Ability to work independently and prioritize tasks.

Responsibilities

• Providing high-quality administrative support.
• Managing external and internal communications.
• Updating and maintaining databases and records.

Skills

Effective verbal/written communication

Customer service skills

Attention to detail

Flexible, team-oriented

Education

Experience in administrative roles

Tools

Microsoft Office

Job description

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We have an exciting opportunity for an Administrator (known internally as a Service Delivery Assistant) to join the Ashraya Team supporting male victims in London, working 18.75 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Details:

• Location: Greater London, Victim Support, 3rd Floor, 5-7 Singer Street, London EC2A 4AP
• Part-time, 18.75 hours/week
• Office hours required on Wednesdays; actual hours flexible
• Salary: £12,285 per annum (FTE £24,570), London Weighting £1400 per annum (FTE £2800)
• Contract: Fixed Term until 31/03/2026
• DBS: Enhanced required
• Police vetting: Not required
• Closing date: 21/08/2025

What we offer:

We believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• Extra day off for your birthday; options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay, maternity & paternity payments
• Discounts on high street, retail, holidays, gym, entertainment & leisure
• Access to financial wellbeing hub & salary-deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & career development opportunities

About the role:

As a Service Delivery Assistant, you will be:

• Supporting the Domestic Abuse Service Manager to provide high-quality administrative support for the Ashraya male victims service
• Acting as the first point of contact for inquiries, supporting the team and service with administrative duties
• Managing external and internal communications, ensuring timely information sharing
• Liaising with referring agencies to improve referral processes
• Updating and maintaining databases, case management systems, and records
• Handling sensitive, confidential data securely
• Providing general office support such as photocopying, filing, data entry, ordering supplies, processing invoices, raising purchase orders, and minute-taking

You will need:

• Effective verbal/written communication and numerical skills
• Experience in administrative roles and handling diverse duties
• Experience in client-focused service settings
• Knowledge of safeguarding, confidentiality, and data protection policies
• Understanding of equal opportunities and diversity principles
• Proficiency with Microsoft Office and case management systems
• Excellent customer service skills, with sensitivity and clarity in communication
• Ability to work independently and prioritize tasks effectively
• Strong record-keeping skills with accuracy
• Flexible, team-oriented approach