Service Delivery Analyst

JR United Kingdom; Swindon; Remote; GBP 35,000 - 55,000; Full time

Job summary

Une entreprise de services de sécurité de premier plan recherche un Analyste de Livraison de Services pour rejoindre son équipe à Swindon. Vous serez responsable de la gestion des relations client, de la présentation de rapports techniques et de l'analyse des performances de service. Ce poste offre des opportunités de formation et de certification, et contribue à un environnement de travail stimulant axé sur le succès.

Benefits

Accès à la formation et à certification

Médecine privée et soins dentaires

Qualifications

• Expérience en tant qu'analyste de service.
• Connaissance des outils SOC requis.
• Éligibilité à la vérification de sécurité nécessaire.

Responsibilities

• Créer des rapports de performances détaillés.
• Agir comme liaison entre les équipes techniques et les clients.
• Gérer les transitions pour les opérations standards.

Skills

Communication

Gestion des relations

Analyse technique

Gestion de service

Tools

Azure Sentinel

Microsoft Defender

Job description

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Service Delivery Analyst, swindon, wiltshire

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Client:

Addition+

Location:

swindon, wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions.

Role Overview

*CANDIDATES MUST BE BASED IN THE UK*

Location: Remote

What you'll be doing:

• Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates
• Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance
• Analysing identified issues within the client estate and proposing effective solutions for service review meetings
• Acting as the primary liaison between internal technical teams and clients, ensuring service and technical delivery meet expectations
• Managing client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience
• Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities
• Tracking and managing customer action logs to ensure timely resolution and follow-up

Main Skills/Requirements:

• Candidates must be eligible for Security Clearance
• Proven experience as a Service Desk Analyst
• Essential experience working within a Security Operations Centre (SOC) function
• Strong knowledge of SOC tools such as Azure Sentinel, Microsoft Defender, or equivalent platforms
• Demonstrated success in client-facing roles, with excellent communication and relationship management skills
• Experience within a Managed Security Services Provider (MSSP) environment is desirable

How you'll be rewarded:

• Access to Training & Certification
• Private Medical & Dental

This is an excellent opportunity for an experienced Service Delivery Analyst to join a leading company, that are driven towards success!

For further information on this Service Delivery Analyst position, apply below!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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