Service Delivery Analyst

JR United Kingdom; Dartford; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading Managed Security Service Provider is seeking a Service Delivery Analyst to oversee client interactions, generate performance reports, and ensure service delivery aligns with client expectations. The role offers remote working capabilities and encourages continuous improvement and relationship management. Candidates must be based in the UK and eligible for security clearance, with a focus on effective communication and problem-solving.

Benefits

Access to Training & Certification

Private Medical & Dental

Qualifications

• Proven experience as a Service Desk Analyst.
• Strong knowledge of SOC tools.
• Eligibility for Security Clearance is a must.

Responsibilities

• Creating detailed service performance reports and updates.
• Acting as the primary liaison between technical teams and clients.
• Tracking and managing customer action logs for timely resolutions.

Skills

Client-facing roles

Communication skills

Relationship management

Tools

Azure Sentinel

Microsoft Defender

Job description

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We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions.

Role Overview

*CANDIDATES MUST BE BASED IN THE UK*

Location: Remote

What you'll be doing:

• Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates
• Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance
• Analysing identified issues within the client estate and proposing effective solutions for service review meetings
• Acting as the primary liaison between internal technical teams and clients, ensuring service and technical delivery meet expectations
• Managing client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience
• Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities
• Tracking and managing customer action logs to ensure timely resolution and follow-up

Main Skills/Requirements:

• Candidates must be eligible for Security Clearance
• Proven experience as a Service Desk Analyst
• Essential experience working within a Security Operations Centre (SOC) function
• Strong knowledge of SOC tools such as Azure Sentinel, Microsoft Defender, or equivalent platforms
• Demonstrated success in client-facing roles, with excellent communication and relationship management skills
• Experience within a Managed Security Services Provider (MSSP) environment is desirable

How you'll be rewarded:

• Access to Training & Certification
• Private Medical & Dental

This is an excellent opportunity for an experienced Service Delivery Analyst to join a leading company, that are driven towards success!

For further information on this Service Delivery Analyst position, apply below!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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