Service Delivery Advisor

Acacium Group; Norwich; Hybrid; GBP 28,000; Full time

Job summary

Join a leading healthcare solutions partner as a Service Delivery Advisor, supporting discharge plans and supervising a team. This hybrid role offers a competitive salary and a range of benefits, including career development opportunities and a supportive work environment.

Benefits

Dedicated development support

Fully funded qualifications

Discounted gym memberships

Life Assurance

Private Medical Insurance

Annual company holiday for top performers

Qualifications

• Strong people management skills.
• Previous customer service experience.
• Previous administration experience.

Responsibilities

• Supervise a team of Care Liaison Advisors.
• Build and maintain customer relationships.
• Manage data analytics to improve service delivery.

Skills

People Management

Customer Service

Communication

Attention to Detail

Organizational Skills

Job description

Service Delivery Advisor

Xyla (part of Acacium Group)

Location: James Paget University Hospital (NR31 6LA) - Hybrid working

Contract: 6 Month Fixed Term Contract with potential for extension

Working hours: Monday - Friday, between 8am - 6pm, with requirements to work Bank Holidays & weekends on a rota basis

Salary: £28,000 per annum plus an amazing benefits package

Unlock your potential

Are you organised, personable, and passionate about helping people? If you thrive on building relationships and delivering exceptional customer service, we have an exciting opportunity for you!

We are looking for a Care Liaison Advisor to join our team, where you will support the Service Delivery Manager (SDM) and supervise a team of Care Liaison Advisors, to ensure service delivery to the specification agreed and achievement of KPIs, for Hospital Discharge and other patient flow services.

This position offers a unique opportunity to work towards quick and safe discharge plans whilst supporting families during challenging times.

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

Every day you will…

• Have ownership of case allocation and be responsible for delegating to the Care Liaison Advisors
• Complete regular quality checks to support quality assurance for clients and service users, and support care liaison advisors with training needs, including training of new services
• Assist with recruitment, training, and development of staff
• Build and maintain customer relationships through proactive communication and regular updates (referrers, wards, discharge teams, etc.)
• Review and manage data analytics to help improve service delivery

What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

• Dedicated development support to help you succeed
• Progression and development opportunities within a global business made up of over 20 different brands
• Fully funded qualifications and learning opportunities
• Gym Flex - discounted gym memberships across the UK
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal with discounts on shops, restaurants, and bars
• Free flu vaccinations
• Cycle to Work scheme
• Opportunities to work from home in a fully remote position
• Life Assurance, Critical Illness Cover, and Private Medical Insurance
• Annual company holiday for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organisation committed to the human side of business, then look no further. Acacium Group is a healthcare solutions partner offering staffing, managed services, and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, digital capabilities, and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have a diverse range of capabilities, all while embodying our core values: Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key role in shaping the future of society and improving people's lives!

To thrive in this role, you should ideally have...

• Strong people management skills
• Previous customer service experience with excellent communication skills
• Previous administration experience with good attention to detail
• The ability to organise and prioritise workload effectively

Our Inclusion Commitment

We are passionately committed to being a truly inclusive and diverse company. We actively encourage applications from all backgrounds and communities to enhance our culture of inclusion and diversity.

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