Service Coordinator - Temporary to Permanent Contract

Office Angels; Newcastle upon Tyne; On-site; GBP 26,000; Full time

Job summary

A leading company in the manufacturing industry is seeking a motivated Service Coordinator to join their team in Byker. The role involves managing client communications, processing service requests, and providing administrative support. This position offers a competitive salary, comprehensive training, and opportunities for career progression.

Benefits

Free onsite parking

Opportunity for career progression

Comprehensive training provided

Qualifications

• Previous administrative experience with a focus on client communication.
• Strong computer skills, including proficiency in Microsoft Excel.
• Ability to handle busy phone lines and manage multiple priorities.

Responsibilities

• Monitor and respond to incoming calls.
• Log and track service requests using internal software.
• Provide general administrative support, including data input.

Skills

Microsoft Excel

Client communication

Organisational skills

Problem-solving

Job description

Job Title: Service Coordinator

Location: Byker (Free onsite parking)
Contract Type: Temporary to Permanent
Working Pattern: Full Time
Salary: £25,397
Start Date: ASAP

About Us:
Our client is a leading player in the manufacturing industry, dedicated to delivering exceptional service to their clients. They are currently seeking a motivated and organised Service Coordinator to join their dynamic team in Byker.

Role Overview:
As a Service Coordinator, you will be the first point of contact for clients and engineers, ensuring smooth communication and efficient service delivery. Your responsibilities will include managing incoming calls, processing service requests, and maintaining accurate records. This is a fast-paced role that requires strong organisational skills and the ability to multitask effectively.

Key Responsibilities:

• Monitor and respond to incoming calls.


• Log and track service requests using the internal software and ensure all communications are documented.


• Upload workbooks and maintain client portals.


• Prepare and send quotes to clients and raise purchase orders (POs) upon receipt.


• Coordinate with engineers and ensure the service rota is updated regularly.


• Generate and send out daily reports.


• Provide general administrative support, including data input and document control.

Ideal Candidate:

• Strong computer skills, including proficiency in Microsoft Excel.


• Previous administrative experience with a focus on client communication.


• The ability to handle busy phone lines and manage multiple priorities.


• A proactive and reactive approach to problem-solving.


• Excellent attention to detail and organisational skills.

Training:
Comprehensive training will be provided to ensure you are fully equipped to succeed in this role.

Team Environment:
Join a friendly and diverse team. Our client values collaboration and maintains a supportive atmosphere, promoting teamwork and professional growth.

Interview Process:
The interview process will be conducted via Teams.

Why Join Us?

• Competitive salary and benefits.


• Opportunity for career progression from temporary to permanent.


• A vibrant workplace culture in a well-established company.


• Free parking and an accessible location.

If you are passionate about providing excellent service and thrive in a busy environment, we encourage you to apply for the Service Coordinator position.

To Apply:
Please submit your CV today! If you would like to speak to a consultant about this role please call OA Newcastle on 0191 261 0123.

Closing Date: Applications will be reviewed on a rolling basis and you will only be contacted if you are shortlisted for this position.

Join our client's team and play a vital role in delivering outstanding service in the manufacturing industry!

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.