Service Coordinator - Prestige

Working hours:
Monday to Friday 07.00 - 16.00 plus 1 in 3 Saturdays

The Sale and Fulfilments Department provides a best in class service to the shipping and offshore industry.

The post holder will provide support and processing of customer quotes, orders & customer requests in a timely and efficient manner.

The role is to ensure my client's customers receive exceptionally high customer service whilst ensuring orders are administered in a timely and efficient manner.

The post holder will also assist the sales team to procure and source supplies and help ensure required margins are maintained.

Key responsibilities and accountabilities:

• Processing of customer quotes and customers’ orders and ensure that the requirements of customer orders are met.
• Provide customers with the highest level of service.
• To ensure that all orders are processed within the Finance system correctly.
• Provide customers with consistent high levels of service & communication, adopting a customer comes first mentality.
• Take ownership of sales orders and liaise with the warehouse/operations to ensure that the customer receives the correct product in the right place at the right time.
• Procurement of non-stock items from Hutton’s supplier network to required quality standards and at best price to ensure correct margins are obtained.
• Maintaining systems and procedures, ensuring a correct audit trail is maintained at all times.
• Ensure customer requests are completed in a most efficient manner and required margins achieved by liaising with internal departments.
• Administrative paperwork management – Sales Orders, Purchase Orders, Sales Return Orders.
• Ensure accurate data input for customer orders, supplier orders into the CRM/finance system.
• To ensure that customer communication is maintained at all times.
• Support and assist the sales team and other departments, using personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles.
• Ensure all work is beneficial towards group success and profitability.

If you are interested and meet the above criteria, please send your CV to commercial@prestige-recruitment.com or call the Commercial team on 01482 382 301 if you have any queries.

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.