Service Coordinator (Generator)

Dale Power Solutions; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading energy solutions provider is seeking a Service Coordinator to manage service contracts, ensuring customer satisfaction through efficient scheduling and coordination. Ideal candidates will have experience in planning and customer service, thriving in fast-paced environments. Join a dynamic team committed to making a significant impact in the energy sector.

Qualifications

• Experience in planning/scheduling and customer service is essential.
• Ability to thrive in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate service contracts including maintenance and call outs.
• Act as the primary point of contact for customers.
• Manage jobs efficiently through to invoicing.

Skills

Planning and scheduling

Customer service

Communication skills

Attention to detail

Job description

Overview

Job Title: Service Coordinator (Generator)

Location: Scarborough

Salary: Competitive

Job type: Full Time - Permanent

Responsibilities

• Coordinate all aspects of service contracts including scheduling of regular maintenance, call outs and remedial works.
• Be the primary point of contact for the customer and liaising with the client on all matters using written and verbal communication as required.
• Ensure all aspects of work are arranged including engineer access, parts and equipment.
• Manage all jobs through to the point of invoice as efficiently as possible.
• Liaise with other internal departments as necessary to meet customer requirements.
• Work closely with the Generator Operations Manager to deliver contract efficiencies.

What’s important to us

You will thrive in a fast-paced environment, often working under pressure as part of a team. You should be organised with strong attention to detail, possess excellent communication skills and the ability to multi-task and use own initiative where necessary. Previous experience in planning/scheduling and customer service is essential.

Why you're our kind of person

We\'re not looking for people who sit down and say, \'that\'ll do\', we\'re driven by doing the right thing for our customers. We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It\'s an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there\'s a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people.

What good looks like

• Seamless: You\'ll provide high quality solutions to our customers
• Specialist: You\'ll be skilled in your area, be an expert in a number of Dale processes and be commercially smart.
• Collaborative: You\'ll advise your colleagues and input into other work, and also be able to work independently to get the job done.

Please click on the APPLY button to send your CV for this role.

Candidate eligibility

Candidates with the relevant experience or job titles of: Maintenance Planner, Operations Planner, Company Planner, Operations and Scheduling Coordinator, Scheduling Coordinator, Field Service Coordinator, Office Support, Customer Support, Technical Service Coordinator, Service Support Administrator, , Customer Services Executive, Customer Service Representative, Client Service, Customer Services, Customer Assistant, Customer Service Consultant, Customer Service Administrator, Customer Support, Business Support will also be considered for this role