Service Coordinator- Family Networks

Eliot Community Human Services; Chelmsford; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

A community-focused organization in Chelmsford is seeking a Service Coordinator to support children and families by coordinating services and facilitating transitions. Ideal candidates will have strong experience in child welfare and excellent communication skills. This role requires a Bachelor's degree and a valid driver's license. It offers a hybrid work schedule of two days in the office and three virtual. The salary is $48,000 USD.

Benefits

Generous Paid Time Off

Comprehensive Benefits

Retirement Savings

Wellness & Family Support

Financial Security

Professional Growth

Qualifications

• 3 years of child welfare/clinical experience preferred.
• Must have a valid driver’s license.

Responsibilities

• Assess and review DCF referrals to determine service needs.
• Oversee emergency placements and step-down transitions.
• Lead Family Networks diversion teams and coordinate with service managers.
• Link DCF service plans with provider treatment plans.
• Respond to crisis management needs and ensure timely documentation.
• Promote quality improvement and compliance with policies.

Skills

Child welfare experience

Communication skills

Organizational skills

Cultural sensitivity

Trauma-informed approach

Education

Bachelor's Degree

Job description

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot is seeking a Service Coordinator to join our Family Networks Services team. This position plays a key role in supporting children and families by coordinating services, facilitating placements, and ensuring smooth transitions from residential to home-based and community care. The ideal candidate will bring strong experience in child welfare and permanency planning, as well as the ability to work collaboratively with families, providers, and state partners in trauma-informed and culturally responsive ways.

The ideal candidate is a compassionate and resourceful professional with experience in child welfare, who can effectively coordinate services and support families through complex transitions. They bring excellent communication and organizational skills, cultural sensitivity, and a trauma-informed approach to building positive relationships with children, families, and community partners.

Responsibilities

• Assess and review DCF referrals and determine needs and appropriate level of service coordination.
• Oversee emergency placements, respite care, and step-down transitions from residential to home placement.
• Lead Family Networks diversion teams and coordinate with specialized service managers.
• Link DCF service plans with provider treatment plans and participate in clinical reviews and conferences.
• Respond to crisis management needs and ensure timely submission of documentation.
• Promote quality improvement, compliance, and adherence to all ECHS policies, state laws, and reporting requirements.

Qualifications

• Bachelor’s Degree
• 3 years of child welfare/clinical experience preferred
• Must have a valid driver’s license

Schedule: Monday - Friday, 9am - 5pm. Hybrid schedule- 2 days in the office and 3 days virtual.

$48,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.

Apply today and make a difference.