Service Coordinator - Duxford

SMT GB; Royston; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension scheme with matched

Healthcare Cash Plan

24/7 GP service

Cycle to Work

Job summary

SMT GB in Duxford, Cambridgeshire, is seeking a proactive Service Coordinator to manage end-to-end servicing and repair activities. You will coordinate engineers, parts and resources, raise quotes, and monitor progress to ensure timely, safe, and high-quality service delivery.

You will engage with customers, engineers, and stakeholders, maintaining compliance with Health & Safety and quality standards while developing your team and improving service performance.

Qualifications

• Experience in a service coordination, scheduling, planning or service administration role.
• Excellent customer service and communication skills.
• Strong IT skills with Microsoft Office, especially Excel.
• Ability to understand and interpret technical reports and mechanical terminology.
• Excellent organisational and time management skills.
• Proactive, adaptable approach and the ability to work independently and collaboratively.
• Experience in a fast-paced environment with attention to detail and effective resource management.
• Experience of invoice management, warranty claims, parts catalogues, or similar engineering/service sectors advantageous.

Responsibilities

• Coordinate engineer diaries, labour, parts and resources to support service and repair work.
• Raise quotations and manage additional repairs identified through reports and customer requests.
• Monitor job progress, costs and service performance to resolve issues timely.
• Support compliance with SMT GB's Safety, Health, Environmental and Quality standards.
• Review technical reports and ensure warranty work is administered and closed accurately.
• Assist the Service Delivery Manager with resource planning and performance management.
• Handle multiple priorities while aiming to meet KPI targets and deliver a consistent customer experience.

Skills

Service coordination

Scheduling

Planning

Customer service

Time management

Communication

Independent worker

Tools

Microsoft Excel

MS Office

Job description

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title: Service Coordinator

Location: Duxford, Cambridgeshire (Onsite)

Contract: Full-time, Permanent

About The Role

We're looking for a proactive and organised Service Coordinator to join our team in Duxford. The main focus of this role is to coordinate the end-to-end management of servicing and repair activities, ensuring engineers, parts and resources are effectively planned to deliver excellent customer service. Working closely with customers, engineers and internal stakeholders, you will play a key role in ensuring service work is completed efficiently, safely and to the highest standards.

What You'll Be Doing

• Coordinating engineer diaries, labour, parts and resources to support the successful completion of service and repair work.
• Raising quotations and managing additional repairs identified through engineer reports, inspections and customer requests.
• Monitoring job progress, costs and service performance to ensure customer issues are resolved in a timely manner.
• Supporting compliance with SMT GB's Safety, Health, Environmental and Quality standards.
• Reviewing technical reports and ensuring jobs, including warranty work, are administered and closed accurately.
• Supporting the Service Delivery Manager with resource planning, performance management and engineer development.
• Managing multiple priorities while striving to achieve operational KPI targets and deliver a consistent customer experience.

About You

We're looking for someone who is organised, dependable and takes pride in delivering excellent customer service. You'll be comfortable managing multiple tasks at once, communicating with a range of stakeholders, and working collaboratively to ensure service activities are completed efficiently and accurately.

You Will Ideally Have

• Experience in a service coordination, scheduling, planning or service administration role.
• Excellent customer service and communication skills, with the ability to engage professionally at all levels.
• Strong IT skills, including a good working knowledge of Microsoft Office applications, particularly Excel.
• The ability to understand and interpret technical reports and mechanical terminology.
• Excellent organisational and time management skills, with the ability to prioritise competing demands.
• A proactive, adaptable approach and the ability to work both independently and collaboratively within a team.
• Experience working in a fast-paced environment where attention to detail and effective resource management are essential.

Experience of invoice management, warranty claim, parts catalogues, or working within the engineering, construction equipment, automotive or other technical sectors would be advantageous.

What We Offer

We offer a competitive salary and a comprehensive benefits package designed to support your health, wellbeing, finances and life outside of work. This includes a company pension scheme with matched contributions, Healthcare Cash Plan, 24/7 GP service, enhanced sick pay, enhanced family leave, employee discounts, Cycle to Work and electric vehicle salary sacrifice schemes. You'll also benefit from ongoing training and development opportunities, long service awards, a paid volunteering day, Christmas shutdown as part of your holiday allowance, and opportunities to get involved through our Employee Council, Social Committee and Caring, Daring, Sharing recognition awards.

Eligibility

Applicants must have the right to work in the UK at the time of application.

Unfortunately, SMT GB is unable to provide visa sponsorship for this position.

Applications & Closing Date

We review applications on an ongoing basis and may close this vacancy early if a suitable candidate is identified. Early applications are therefore encouraged.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.