Service Coordinator/Admin

Ingersoll-Rand plc; Upper Denby; On-site; GBP 30,000 - 40,000; Full time

Job summary

Ingersoll-Rand plc seeks a Service Coordinator to oversee the scheduling of field service technicians and manage administration tasks efficiently. This on-site role demands strong communication skills and a proactive approach to improving processes, ensuring customer satisfaction and quality service delivery in line with ISO 9001 standards.

Benefits

25 days Holiday + 8 Bank Holidays

Holiday Purchase Scheme

5% Employee and 7% Employer Pension Contribution

Westfield Health Cashback Plan

Death in Service Benefit

Electric Car Scheme

Employee Ownership Program

Costco Gold Company membership access

Employee Assistance Program

Enhanced Maternity and Paternity Policies

LinkedIn Learning

Qualifications

• Experience in field service planning and coordination preferred.
• Strong communication skills are critical.
• Good written and numeric skills required.

Responsibilities

• Coordinate work planning and scheduling for service engineers.
• Manage parts ordering and service contract administration.
• Ensure customer satisfaction is maintained and issues are escalated.

Skills

Communication

Customer relationship building

Flexibility

Initiative

Numeric skills

Tools

Microsoft Office

Protean

SAP

Job description

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The Ace Group is an Ingersoll Rand company specialising in compressed air, nitrogen systems, and product finishing systems for a wide range of industries and applications.

Our experienced team provides the solutions, support and knowledge to bring added value to our customers. Whether it be from bespoke engineered packages, large installations and energy saving solutions, or from lifting applications to onsite nitrogen production, The Ace Group exists to make our customers lives better.

Focused primarily along the M62 corridor but with customers and key accounts nationwide, our longstanding customers vary from workshops and garages to industrial and food production sites, Utilities and many other nationally recognised names.

Job Summary

As Service Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.

Responsibilities

• Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
• Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
• Ensure service and contract administration activities are performed as required
• Coordinate the movement, upkeep, utilisation and paid hire of rental units
• Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
• Open service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely manner
• Management and resolution of invoicing queries and disputes
• Operate all service functions within the ISO 9001 quality standard currently in place, including Method Statements & Risk Assessments as required
• Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way
• Assist with internal audits to ensure the business maintains its ISO standards.
• Support Sales/Service Team with the service contract review meeting.
• Support Service Team with WIP’s list and meeting.
• Adding warranty claims as well as correspondence with the warranty team to allow the claim to progress.

Basic Qualifications

• Proficient in Microsoft Office applications required
• Working knowledge of Protean
• SAP experience highly beneficial
• Experience in a field service planning/coordination role preferred

Travel & Work Arrangements/Requirements

• Site based
• Excellent communication and customer relationship building skills are critical
• Flexibility, initiative, willingness to drive change in process and systems essential
• Must possess good written and numeric skills

What we Offer

• 25 days Holiday + 8 Bank Holidays
• Holiday Purchase Scheme – additional 5 days annual leave
• 5% Employee and 7% Employer Pension Contribution
• Westfield Health Cashback Plan
• Death in Service Benefit of 4x salary
• Electric Car Scheme - after 1 year of employment
• Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
• Costco Gold Company member, with access for employees to join
• Employee Assistance Program
• Enhanced Maternity and Paternity Policies
• LinkedIn Learning – full free access
• O2 Reach

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.