Service Coordinator

Bristol Industrial; West Midlands Combined Authority; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading portable products company based in Coventry is seeking a Service Coordinator to oversee after-sales services. The role includes managing service activities, coordinating schedules, and liaising with customers to ensure satisfaction. Ideal candidates will have strong customer service experience and proficiency in managing bookings and generating quotes. This position offers a competitive salary and numerous benefits including generous leave and a supportive work environment.

Benefits

Competitive Salary

Generous Leave: Up to 25 days

Free Onsite Parking

3x Annual Salary Death Benefit

Pension Scheme

Early Finish on Fridays

Growth Opportunities

Supportive Environment

Qualifications

• Experience as a Service Coordinator or in a similar customer service role.
• Proven ability to manage service activities and achieve revenue targets.
• Proficient in generating quotes and managing bookings.

Responsibilities

• Coordinate and schedule service events.
• Record and report service activities.
• Ensure profitability of service activities.
• Liaise with customers for updates and issue resolution.
• Manage the hire fleet for service events.

Skills

Customer service experience

Revenue management

Quote generation

Issue resolution

MS Office proficiency

CRM systems experience

Job description

Service Coordinator - Portable Products - Are you ready to elevate your career in a dynamic and supportive environment? A leading company in the portable products sector is seeking a dedicated Service Coordinator to join their team based in Coventry. This role offers a competitive salary, along with a range of attractive benefits designed to support your professional and personal growth.

Key Benefits:
- Competitive Salary
- Generous Leave: Up to 25 days annual leave, excluding Bank Holidays
- Free Onsite Parking: Convenience at your doorstep
- Death in Service: 3x Annual Salary
- Pension Scheme: Secure your future
- Early Finish on Fridays: Start your weekend early (Monday to Thursday 8am-4.30pm, Friday 8am-2pm, 38 Hrs per week)
- Growth Opportunities: Be part of a fast-growing company
- Supportive Environment: Collaborate with a dedicated team

Role Overview:
The Service Coordinator will be the linchpin in the provision of after-sales and maintenance services for the company's portable product line. This multifaceted role encompasses coordination, scheduling, and management of all service activities, ensuring that service events are profitable and meet revenue targets. The successful candidate will be the primary point of contact for customers, providing daily support and liaising to ensure their needs are met.

Key Responsibilities of the Service Coordinator:
1. Coordination & Scheduling: Manage a proactive booking system for service events.
2. Reporting: Record and report all service activities.
3. Revenue Management: Ensure service activities are profitable and on target.
4. Customer Support: Daily liaison with customers, providing timely updates and resolving complaints.
5. Hire Fleet Management: Oversee the hire fleet used to support service events.

Additional Duties:
- Generate quotes for service activities.
- Track and report service work in progress at both company offices and approved service centres.
- Oversee performance and compliance of approved service centres.
- Ensure the timely provision of spare parts.
- Monitor and promote the renewal of service contracts.
- Promote and sell new service contracts linked to new sales.
- Provide support for absent colleagues.

Skills & Experience Required:

• Previous experience in a Service Coordinator or similar type customer service or sales administrator role
• Experience in managing service activities and meeting revenue targets.
• Proficiency in generating quotes and managing bookings.
• Experience in handling customer feedback and resolving issues promptly.
• Good level of proficiency in using MS Office and CRM systems

Join a company that values your contribution and offers a collaborative and growth-oriented work environment. Apply today to become an integral part of a team that is dedicated to excellence in service and customer satisfaction.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.