Service Coordinator

Alma Personnel; Warwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an experienced Service Coordinator for their client in Warwick. The role involves managing service requests, coordinating engineers, and overseeing rental equipment. Candidates should possess excellent communication skills, commercial awareness, and strong IT proficiency. An attractive salary and benefits package are offered.

Benefits

Attractive salary package

Company benefits

Qualifications

• Confident communicator with a focus on customer experience.
• Commercially aware with the ability to manage tight budgets.
• Strong proficiency in MS Office suite.

Responsibilities

• Serve as the primary point of contact for service requests.
• Manage dispatch of technical engineers based on urgency.
• Coordinate supply and shipment of spare parts.

Skills

Excellent communication skills

Commercial awareness

Strong IT skills

Customer service focus

Job description

Overview

Alma Personnel have been tasked with recruiting on behalf of their Warwickshire based client for an experienced service co-ordinator to be based on site. This will be based on a FTC for approximately 8 months. The service Coordinator will be based within a department that handles maintenance contracts, servicing, parts and rental equipment.

Responsibilities

• Serve as the primary point of contact for incoming service requests via telephone and other forms of communication
• Effectively manage and dispatch technical engineers to customer sites, considering urgency and team capacity
• Coordinate the supply and shipment of spare parts for engineer visits and return jobs
• Arrange equipment as required by engineers or operations management
• Oversee and process engineer timesheets, ensuring accuracy and reflecting overtime
• Liaise with external suppliers for necessary assistance and resources
• Actively manage the company's rental equipment fleet
• Schedule routine servicing with customers and provide regular updates
• Manage the field engineer fleet, including vehicles, uniforms, and PPE
• Provide cover for your line manager in their absence
• Generate reports from the company's operating system as requested
• Manage costs and maintain the overall profitability of the service department
• Handle out-of-hours customer calls and dispatch engineers for chargeable emergency call-outs, compensation provided to the SC

Qualifications and experience

• You must be a confident and excellent communicator both written and verbally to succeed in this role with a can do attitude with particular focus on providing the best customer experience
• Be commercially aware of the importance of running a profitable busy operation and working to tight budgets
• Strong IT skills in particular with MS Office suite of products
• Training will be provided on the in-house system where required and products, Industry knowledge would be a distinct advantage
• Excellent salary package is available as well as a host of company benefits

If you feel you have the right skills and experience, apply now stating why you would be suitable for this position