Service Coordinator

Anderson Recruitment Ltd; Totnes; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading company in the fire and security industry as a Scheduler in a family-friendly team. This role involves organizing engineer visits, handling customer queries, and ensuring efficient resource management. The company offers a supportive environment, career progression opportunities, and a range of employee benefits.

Benefits

Comprehensive annual training programme

Clear progression and promotion opportunities

Minimum 5% discount at various retailers

Company pension scheme

Monthly employee Company Bonus Scheme

Social events such as 5-side football and family day

Free weekly Greggs and Café Nero

Discounts through Perkbox employee benefits scheme

Qualifications

• Experience in a busy operational environment is essential.
• Ability to manage multiple schedules and appointments effectively.
• Reliable and assertive team member.

Responsibilities

• Communicating with customers to schedule engineer visits.
• Managing service engineer's diaries and service level maintenance.
• Inputting service data onto computer services database.

Skills

Communication

Organizational skills

Microsoft Office proficiency

Job description

Social network you want to login/join with:

Permanent opportunity to join our client in Staverton and work within family, friendly team spirit built on decades of hard work! They are the leading specialist in the fire and security industry installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the UK.

Responsibilities:

- Communicating with customers to book engineer servicing visits at customer sites and dealing with any general queries in a professional and timely manner.

- Calling customers to agree servicing visits for delayed and outstanding appointments.

- Strong and clear communication with the engineering teams.

- Schedule engineering resource efficiently, minimising travel time and wasted journeys.

- Managing the service engineer’s diaries and ensuring that the service levels on maintenance contracts are maintained.

- Where appropriate ensure that all engineer documentation and paperwork is processed and electronically filed correctly.

- Updating customer databases with the documentation they require (certificates of inspection, quotations, equipment lists).

- Planning maintenance and callout activities with engineers in a way that optimises the best and most efficient use of their working time.

- Scheduling / Booking of maintenance to meet contractual requirements.

- Scheduling / Booking of monthly emergency light testing appointments.

- Inputting of service and callout data onto computer service database.

- Collation and distribution of weekly diaries/works for engineers.

- Support to Account Managers through the administration, creation and coordination of Service remedial quotations.

- Management of weekly testing schedules, including the ongoing administration of the testing folders, contract checks, updating any site issues, access difficulties, equipment faults, etc.

To apply you must be used to working in a busy environment and must be able to be a reliable and assertive member of a busy operational team. It's also expected that the candidate will have good understanding of commonly used Microsoft office applications. In return the company is offering a stable, fun and professional working environment with career progression opportunity for committed and proactive candidates.

Hours - 39 hours a week, Monday - Thursday 8.30am - 5pm & Friday 8.30pm -- 4pm.

Salary - £28k to £35k depending on experience + excellent benefits -

- Comprehensive annual training programme with a six-monthly appraisal system.

- Clear progression and regular promotion opportunities.

- Minimum 5% discount on all your shopping at the following retailers: ASOS, Tesco, Sainsburys, Morrisons, Waitrose, Argos, John Lewis, M&S, Just Eat, Currys PC World.

- Many more discounts through the Perkbox employee benefits scheme.

- Company pension scheme.

- Social events- 5side football, Annual family day, Team building and more…

- Free weekly Greggs and/Café Nero.

- Monthly employee Company Bonus Scheme.