Service Coordinator

Anderson Recruitment Ltd; Totnes; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an individual to join a friendly team in managing customer communications and scheduling for engineers. The ideal candidate will be highly organized, familiar with Microsoft Office, and ready to work in a bustling environment. Competitive salary ranges from £28,000 to £32,000, with excellent benefits including training, discounts, and social events.

Benefits

Comprehensive annual training

Clear progression opportunities

Discounts at various retailers

Company pension scheme

Social events

Monthly employee bonus scheme

Qualifications

• Accustomed to working in a busy environment.
• Reliable and assertive.

Responsibilities

• Communicating with customers to book servicing visits.
• Maintaining communication with engineering teams.
• Scheduling engineering resources efficiently.
• Managing engineers' diaries.

Skills

Communication skills

Microsoft Office proficiency

Attention to detail

Organizational skills

Job description

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Permanent opportunity to join our client in Staverton and work within a family, friendly team spirit built on decades of hard work! They are the leading specialist in the fire and security industry, installing and maintaining fire and security equipment and systems for a wide variety of customers throughout the UK.

Responsibilities:

1. Communicating with customers to book engineer servicing visits and handle general queries professionally and promptly.
2. Calling customers to confirm or reschedule servicing appointments.
3. Maintaining clear communication with engineering teams.
4. Scheduling engineering resources efficiently to minimize travel time.
5. Managing engineers' diaries and ensuring service levels on maintenance contracts are met.
6. Processing and electronically filing engineer documentation and paperwork where appropriate.
7. Updating customer databases with required documentation such as certificates, quotations, and equipment lists.
8. Planning maintenance and callout activities to optimize engineers' time.
9. Booking maintenance and emergency light testing appointments to meet contractual requirements.
10. Inputting service and callout data into the computer database.
11. Distributing weekly diaries and work schedules for engineers.
12. Supporting Account Managers with administration, quotations, and coordination of service remedials.
13. Managing weekly testing schedules, including administration of testing folders, site issues, access difficulties, and equipment faults.

To be successful, candidates should be accustomed to working in a busy environment, reliable, assertive, and familiar with Microsoft Office applications. In return, the company offers a stable, enjoyable, and professional working environment with opportunities for career progression for proactive and committed individuals.

Hours: 39 hours per week, Monday - Thursday 8:30 am - 5:00 pm & Friday 8:30 am - 4:00 pm.

Salary: £28,000 to £32,000 depending on experience, plus excellent benefits:

• Comprehensive annual training and biannual appraisals.
• Clear progression and promotion opportunities.
• Minimum 5% discount at retailers like ASOS, Tesco, Sainsbury's, Morrisons, Waitrose, Argos, John Lewis, M&S, Just Eat, Currys PC World.
• Additional discounts via the Perkbox scheme.
• Company pension scheme.
• Social events including 5-a-side football, family day, team-building activities, and more.
• Free weekly treats from Greggs and Café Nero.
• Monthly employee bonus scheme.