Service Coordinator

Austin Fraser; Sproughton; On-site; GBP 27,000 - 33,000; Full time

Job summary

An established industry player is seeking a motivated Service Coordinator to enhance customer communication and manage technician schedules. In this pivotal role, you will oversee documentation, coordinate service visits across the UK and Europe, and maintain inventory control. With a supportive work environment, you will enjoy early finishes on Fridays and a generous leave policy. If you are passionate about customer service and thrive in a dynamic setting, this opportunity is perfect for you!

Benefits

Early Finish Fridays

20 days annual leave + Bank Holidays

Free Parking

5% employer pension contribution

Qualifications

• Experience in customer-focused administrative roles is essential.
• Proficiency in CRM systems and Microsoft Office is required.

Responsibilities

• Manage documentation and schedules for service technicians.
• Act as a liaison between customers and the technical team.

Skills

Customer-focused administration

CRM system experience

Microsoft Office

Telephone communication

Service coordination

Logistics and scheduling

Full UK driving license

Tools

CRM software

Microsoft Office Suite

Job description

Service Coordinator - Ipswich
£27,000 - £33,000 (DOE)
Mon-Thurs: 8am-5pm, Fri: 8am-2:30pm

Join a leading manufacturing and production company as a Service Coordinator! You'll play a key role in managing parts, technician schedules, and customer communication.

Your role as a Service Coordinator:

1. Documentation Management: Maintain and manage all documentation related to service and spare parts.
2. Scheduling Coordination: Plan and coordinate service technician's schedules for customer visits around the UK and Europe.
3. Customer Communication: Act as a liaison between customers and the technical team, ensuring timely and accurate information exchange.
4. Inventory and Procurement: Handle the administration of procurement, inventory control, and shipping of spare parts.
5. Database Management: Maintain accurate records of spare parts availability in the internal database.
6. Customer Documentation: Assist in the preparation and distribution of customer-related service documents.
7. Primary Contact: Serve as the first point of contact for customer inquiries related to parts and services.
8. General Administration: Perform general ad hoc administrative tasks as required.

Skills and Experience required to be considered for this role:

1. Experience in a customer-focused administrative, scheduling or planning role.
2. Experience using a CRM system and Microsoft Office.
3. Confident and professional telephone manner.
4. Previous experience in a service coordination, logistics, scheduling or administrative role (preferably in a manufacturing or technical environment).
5. Full UK driving license and own transport due to company remote location.

Benefits to working here:

1. Early Finish Fridays of 2.30pm.
2. 20 days annual leave + Bank Holidays.
3. Free Parking.
4. 5% employer pension contribution.

If you feel like you meet the above criteria and would like to be considered for this Service Coordinator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.