Service Coordinator

TurnerFox Recruitment; Nottingham; Hybrid; GBP 27,000; Full time

Job summary

A staffing agency is seeking a Service Coordinator for a 9-month FTC maternity contract in Nottingham. The role involves ensuring operational efficiency in a busy service department, coordinating with engineers, and providing excellent customer service. Candidates should have experience in a fast-paced environment and a strong background in customer service. This position offers a hybrid working model with 2 days remote work.

Qualifications

• Experience working in a busy fast-paced service environment.
• Ability to coordinate and schedule a team of engineers.
• Customer service background and experience of working towards SLA.

Responsibilities

• Ensure operational functions are carried out effectively.
• Process service and support calls within SLA.
• Assist Service Engineers in operations.

Skills

Customer service

Coordination

Problem-solving

Multitasking

Job description

Overview

Role Service Coordinator - FTC maternity contract 9 months

Location: Nottingham - Hybrid (2 days remote based)

Mon-Fri (phone number removed)pm

Salary: £26,750

Responsibilities

• Working within a busy service department the service coordinator will be responsible for ensuring operational functions are carried out in an effective and efficient manner. Responding to customers and assisting Service Engineers within the overall smooth operation of the department as well as:


• Ensuring all Service and/or support calls are processed correctly and ensure their timely completion within SLA


• Assisting and support the Service Engineers in effecting response, clear down and preventive operations.


• Interface with clients and respond accordingly as required, ensuring relationships and good customer service principles are applied.


• Arrangement and co-ordination of all plant, spare part and replacement equipment as required.


• Maintain and update maintenance schedules as required and ensure work is programmed and completed within stipulated timeframe.


• Arrange technical support for Service Engineers and client operators alike in liaison with others, including suppliers and manufacturers as required.

Qualifications / Ideal candidate

• Experience working in a busy fast paced service environment


• Ability to coordinate and schedule a team of engineers


• A customer service background and experience of working towards SLA


• Ability to problem solve, multitask

How to apply

Interested? Call TurnerFox Recruitment on (phone number removed) or email your CV