Service Coordinator

AVS Newcastle ltd; Nottingham; On-site; GBP 24,000; Full time

Job summary

A leading charity organization is seeking a dedicated Service Coordinator in Nottingham. In this role, you will support vulnerable individuals in crisis and liaise with healthcare professionals for effective service delivery. The ideal candidate has strong communication skills, is IT literate, and holds a GCSE-level education. Benefits include discounts, career opportunities, and wellbeing support.

Benefits

Wide range of career opportunities

Blue Light Discount Card

Access to mental health support

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Understanding of service quality improvement for users.
• Ability to handle queries professionally and confidentially.
• Excellent interpersonal and communication skills.
• Capability to lead and motivate a team.

Responsibilities

• Build and maintain relationships with hospital staff.
• Evaluate and analyze service outcomes.
• Assign referrals to support workers.
• Oversee record-keeping and team management.

Skills

Interpersonal communication

Leadership

Diplomacy

IT literacy

Education

GCSE level education or equivalent

Job description

Location: Humanity House, Phoenix Business Park, Colliers Way, Nottingham NG8 6AT

Contract type: Fixed Term Contract Until 31st December 2025

Hours: 35 per week

Salary: £23.590 per annum pro-rata

Driving: Full UK Driving Licence required and access to a vehicle. Mileage expenses paid

Would you like to have a rewarding role, supporting vulnerable people, within your community?

The British Red Cross are looking for an enthusiastic and proactive individual to join our Health and Local Crisis Response team as a Service Coordinator.

The Health and Local Crisis Response team supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

A Day In The Life Of a Service Coordinator

• You will build and maintain strong positive relationships with hospital staff and other medical professionals in the community, including GP surgeries, to receive patient referrals.
• You will evaluate and analyse the outcomes and progress of the services, assign incoming referrals to support workers, monitor the service delivery, ensuring service health and safety.
• You will oversee record-keeping, recruiting, engaging and managing your staff and volunteers. ensuring the team works together seamlessly.
  
  

To be a successful Service Coordinator you'll need:

• An understanding of how to improve service quality for the benefit of users.
• To deal with queries in a diplomatic, professional and confidential manner
• E xcellent interpersonal and communication skills and are able to lead and motivate people.
• To be IT literate and educated to GCSE level (or equivalent ).
• A full UK driving licence and access to vehicle.
  
  

Closing date for your application is 14th August 2025 . We reserve the right to close the advert early dependant on the volume of applications.

In Return For Your Commitment And Expertise, You'll Get

• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.
  
  

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together we are the world's emergency responders

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