Service Coordinator

Rise Technical Recruitment Limited; Milton Keynes; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Service Coordinator in Milton Keynes. The role involves scheduling engineers, managing customer communications, and requires strong customer service skills. Candidates should have relevant experience and be IT literate. The position offers up to £30,000 per annum, hybrid working options after probation, and opportunities for training and development.

Benefits

Hybrid Working

Training

33 Days Holiday

Pension

Qualifications

• Experience in scheduling/routing engineers or technicians is required.
• Strong communication and customer service skills are essential.
• Candidate must be IT literate and organized.

Responsibilities

• Coordinate and support engineers, liaising with customers.
• Work to SLA requirements while managing schedules.
• Handle customer calls and issues effectively.

Skills

Scheduling experience

Customer service skills

IT Literacy

Job description

Service Coordinator

Milton Keynes

Temp to Perm Contract
Up to £30,000 per annum + Hybrid Working + Training + 33 Days Holiday + Pension

Excellent opportunity for an individual with scheduling and customer call management experience to join a stable business offering training and development, alongside long-term stability.

This company has offices in Europe, Asia, and America, but operates in almost every country. Due to consistent growth in all markets they operate in, the demand for their services is constantly increasing.

In this role you will work within a team of Helpdesk Administrators, liaising directly with customers and scheduling engineers and dealing with any issues. You\'ll be provided with full training on products and systems, and be provided on-going training and development going forward.

The role is suitable for someone who is a strong communicator with good customer service skills and previous experience scheduling/routing engineers/technicians. Candidates must be commutable to Milton Keynes.

The Role

• Working within the team of Helpdesk Admins, you will coordinate and support engineers and liaise directly with customers, working to SLA requirements
• Temp to perm contract
• 37.5 hours per week (working times alter each week: week 1 (08:00-16:00) and week 2 (9:00-17:00))
• Hybrid working available once passed probation

The Person

• Previous experience routing/scheduling engineers
• Good Customer Service skills, time management
• IT Literate

Reference Number: BBBH261751

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Sophie Fox at Rise Technical Recruitment.

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.

Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.