Service Coordinator

Zenzero; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the tech industry is seeking a highly organized and detail-oriented Service Coordinator to streamline client onboarding and offboarding processes. This role is vital for maintaining efficient operations between clients, internal teams, and vendors, ensuring excellent service delivery and a great customer experience. Ideal candidates will have a strong background in service coordination within an IT or MSP environment, excellent communication skills, and a proactive problem-solving mindset.

Qualifications

• Experience in service coordination or project coordination in an IT environment.
• Familiarity with cloud technologies and typical MSP offerings.
• Ability to manage multiple priorities and tasks.

Responsibilities

• Coordinate all onboarding activities for clients, including account setup and service provisioning.
• Manage offboarding processes to ensure compliance and data security.
• Facilitate service agreement changes like license counts and contract renewals.

Skills

Organizational Skills

Communication Skills

Problem-Solving

Attention to Detail

Time Management

Education

ITIL Foundation Certification

Tools

PSA Tools (e.g., ConnectWise, Autotask)

CRM Systems

Microsoft 365

Azure

Job description

We are looking for a highly organized and detail-oriented Service Coordinator to join our team. This role is critical in ensuring smooth transitions for our clients during onboarding, offboarding, and service agreement changes. You will act as the central point of coordination between clients, internal technical teams, and third-party vendors, ensuring that all processes are executed efficiently, consistently, and with a great customer experience.

Job requirements

• Previous experience in a service coordination, project coordination, or administrative role in an IT MSP or tech environment.
• Strong understanding of IT services, cloud technologies, and typical MSP offerings.
• Familiarity with PSA tools (e.g., ConnectWise, Autotask) and CRM systems is preferred.
• Excellent communication and interpersonal skills – able to engage with technical and non-technical stakeholders.
• Highly organized with strong attention to detail and time management.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset with a proactive approach.
• ITIL foundation certification or experience working within ITIL frameworks.
• Basic technical knowledge or helpdesk background is a plus.
• Familiarity with Microsoft 365, Azure, and other common MSP tools

Job responsibilities

Client Onboarding:

• Coordinate all onboarding activities, including account creation, service provisioning, hardware/software setup, and internal resource allocation.
• Liaise with clients to gather necessary information and documentation.
• Ensure all onboarding tasks are tracked, documented, and completed within SLAs.
• Conduct welcome calls and ensure a smooth handover to the support team.

Client Offboarding:

• Manage and track offboarding processes including account deactivation, data retrieval or destruction, hardware return, and access revocation.
• Ensure security and compliance standards are met during offboarding.
• Communicate final actions and closure details to internal and external stakeholders.

Service Agreement Management:

• Facilitate changes to service agreements such as license counts, scope changes, and contract renewals or terminations.
• Work with account managers to ensure client expectations are clearly documented and updated in internal systems.
• Maintain accurate records of agreement amendments in PSA/CRM tools.

Cross-functional Coordination:

• Act as a liaison between sales, technical, and finance teams to ensure smooth transitions and service updates.
• Coordinate with third-party vendors when required.
• Identify and escalate delays or issues that may impact timelines or service quality.

Process Improvement:

• Identify areas of improvement in onboarding/offboarding workflows and contribute to process optimization.
• Maintain and update standard operating procedures (SOPs).

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at Zenzero by 2x

Get notified about new Service Coordinator jobs in London Area, United Kingdom.

London, England, United Kingdom 1 day ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 3 weeks ago

Merton, England, United Kingdom 15 hours ago

Customer Care & Service Support Coordinator

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 day ago

Colchester, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 day ago

Uxbridge, England, United Kingdom 4 days ago

London, England, United Kingdom 7 months ago

Customer Care & Service Support Coordinator

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 day ago

Watford, England, United Kingdom 1 week ago

Barnet, England, United Kingdom 6 days ago

Hounslow, England, United Kingdom 16 hours ago

Hammersmith, England, United Kingdom 17 hours ago

Wheathampstead, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.