Service Coordinator

Vergo Pest Management Ltd; Gloucester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the pest industry is seeking a Service Coordinator to work in their Gloucester office with flexible remote options. You will coordinate service appointments, ensuring smooth workflows and high customer satisfaction while benefiting from 25 days of annual leave, healthcare plans, and a vibrant work environment.

Benefits

25 days annual leave plus public holidays

Healthcare cash plan (Medicash)

Employee Assistance Programme

Life assurance

Birthday off after 12 months

Qualifications

• Proven experience in a scheduling or customer services role, preferably in a service-oriented industry.
• Strong geographical knowledge of the UK.
• Exceptional organisational and time-management skills.

Responsibilities

• Coordinate service appointments for pest control technicians efficiently.
• Collaborate with departments to align schedules and resolve issues.
• Address customer enquiries and confirm appointments.

Skills

Scheduling

Customer Service

Organizational Skills

Communication

Interpersonal Skills

Time Management

MS Office

Adaptability

Geographical Knowledge of the UK

Job description

We are looking for a service coordinator to be based in our new office in Quedgeley, Gloucester, with the option of Home Working one day a week, on a flexible basis after training is completed. The role is permanent, 40 hours per week, working Monday to Friday, so your weekends are free! Our office is modern, fully equipped, easily accessible to everyone and in a great location, with onsite parking!

If you haven't heard of us before, Vergo has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today. Vergo is a national business with staff geographically spread across the UK and Northern Ireland.

As a Service Coordinator at Vergo, you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for our workforce of Pest Control Technicians. Your role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows. Additionally, you will play a key role in addressing customer enquiries, confirming appointments, and resolving scheduling conflicts to ensure high levels of client satisfaction.

In return for joining Vergo, and in addition to your salary, and pension you will benefit from 25 days annual leave plus public holidays, a healthcare cash plan (Medicash), Employee Assistance Programmes including access to a 24/7 GP and prescription service, an employee wellness programme and life assurance. Once you’ve been with us for 12 months you’ll also have your birthday off on us too!

About You

• Proven experience in a scheduling or customer services role, preferably in a service-oriented industry.
• Strong geographical knowledge of the UK.
• Team player with the ability to collaborate effectively with customers, other departments, and technicians.
• Exceptional organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Proficient in the use of scheduling software and MS Office applications with the ability to quickly learn new IT systems.
• Ability to work well under pressure and adapt to multiple priorities in a fast-paced environment.
• Familiarity with the pest industry would be advantageous.
  
  

If you are interested in this service coordinator role, please apply now and forward an up-to-date copy of your CV.