Service Coordinator

Hyreus; Gateshead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency in the UK is looking for a Service Coordinator to manage scheduling and customer inquiries in the HVAC sector. The ideal candidate will ensure smooth operation through effective communication with technicians and suppliers. Strong experience in facilities maintenance and technical services is required, alongside proficiency in Microsoft Office tools.

Qualifications

• Experience managing multidisciplined engineers.
• Strong knowledge of HVAC or similar industry.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Schedule service projects from beginning to completion.
• Manage incoming technical questions and engineer's day schedule.
• Maintain database and accurately update customer information.

Skills

Experience in Facilities Maintenance

Technical Services

Ability with Microsoft Office

Multi-project coordination

Client-driven perspective

Job description

Overview

Hyreus Recruitment are currently recruiting for a Service Coordinator with experience managing multidisciplined engineers.

Responsibilities

• Scheduling of service projects from beginning to completion.
• Manage incoming technical questions. Manage the engineer's day by consulting with the Operations Manager to allocate calls.
• Schedule all existing and outstanding work calls efficiently.
• Keep customers and technicians informed of any changes to arrangements.
• Reviewing reports from the field, quoting for remedial works, and sending to customers.
• Order parts from suppliers when given specific information from engineers.
• Answer customer queries or complaints relating to service calls and engineer visits.
• Check incoming orders and process in line with company procedures.
• Maintain database, accurately updating customer information.
• Build and maintain existing as well as new relationships.
• Scheduling/planning local reactive / PPM works
• FGas / Compliance data entry
• Dealing with customer queries
• Sourcing parts & quoting repairs
• Ordering parts and liaising with suppliers
• Job costing

Qualifications

• Experience in Facilities Maintenance, Mechanical, Refrigeration, Gas, Catering, A/C or HVAC business, Technical Services, or similar industry
• Ability with Microsoft Word, Outlook, PowerPoint, Excel & Access
• Produce and maintain records, spreadsheets, and databases.
• Previous multi-project coordination and scheduling experience.
• Ability to work under pressure.
• Highly client-driven and initiative-taking