Service Coordinator

Additional Resources; Farnham; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading sewage treatment specialist in Farnham is seeking a Customer Service Coordinator. You will coordinate maintenance tasks and handle customer communications. The ideal candidate has experience in customer service and scheduling, with strong skills in Xero and Microsoft Office. This full-time position offers a competitive salary of £25,000 – £28,000 and benefits including a pension scheme and onsite parking.

Benefits

Competitive salary

Company pension scheme

Free on-site parking

Qualifications

• 2 years of experience in customer service.
• 1 year of experience in scheduling.
• Experience in accounting software is preferred.

Responsibilities

• Coordinate and allocate maintenance tasks to engineers.
• Process purchase invoices and maintain service records.
• Manage calendars and arrange appointments.

Skills

Customer service experience

Scheduling experience

Microsoft Office skills

Interpersonal skills

Telephone manner

Tools

Xero

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

An exciting opportunity has arisen for a Customer Service Coordinator to join our client, a leading independent sewage treatment specialist serving businesses, local authorities, charities, and residential customers across Southern England.

As a Customer Service Coordinator, you will coordinate and allocate maintenance tasks to engineers using scheduling software. This full-time role offers salary range of £25,000 – £28,000 and benefits.Ideally, you will have some accounts experience especially withXero (full training provided)

You will be responsible for:

• Handle and route incoming calls promptly, ensuring a professional and courteous response.
• Process purchase invoices and accurately maintain service and financial records.
• Organise and manage calendars, arranging appointments and service schedules.
• Support basic bookkeeping functions using Xero
• Prepare and update documents, spreadsheets, and presentations using Microsoft Office tools.
• Deliver general administrative support across multiple departments as required.

What we are looking for:

• Previously worked as a Service Administrator, Service Coordinator, Operations Coordinator, Operations Administrator, Accounts Administrator, Support Coordinator, Scheduler, Planning Administrator, Office Administrator,Engineering Administrator, Contracts Administrator,Technical Administrator, or in a similar role.
• Ideally have 2 years of experience in customer service and 1 year in scheduling.
• Ideally, you will have some accounts experience especially withXero (full training provided)
• Skilled in using Microsoft Office applications (Word, Excel, PowerPoint).
• Excellent telephone manner and interpersonal skills.
• Experience in scheduling and accounting software would be preferred.

What’s on offer:

• Competitive salary
• Company pension scheme
• Free on-site parking

Apply today – this is a fantastic opportunity to join a supportive and professional team!

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003