Service Coordinator

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Transport Service Coordinator / Planner

Salary: 28,000 to 31,000, depending on planning experience per annum with an annual performance bonus (15%) plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 8am - 5pm (1 hour lunch)

Location: Dundas Spur, Dundas Lane, Portsmouth PO3 5NY

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you'll be doing:

As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you'll contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise.

This position plays a pivotal role in the delivery of services to our customers. You will work as part of a team effectively managing daily workloads and logistics for front line staff and liaising directly with customers, to ensure a first class service delivery.

Key elements of the role include:

1. Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes.
2. Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers.
3. Completing debriefs with front line staff and reporting necessary actions or updates as required.
4. Face-to-face engagement with drivers, supporting them to address any issues on route.
5. Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue.
6. Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance).

What we're looking for:

1. Previous experience operating within a similar industry; waste/transport/logistics.
2. Able to demonstrate an understanding of transport compliance and WTD.
3. Good communication skills communicating with people of all levels including drivers, frontline employees and customers.
4. Ability to organise a busy workload and operate at a fast pace.
5. Working with a quality management system e.g. ISO.
6. Managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems.

What's next?

Apply today, so we can make a difference for generations to come.