Service Coordinator

ISS Facility Services UK; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

ISS Facility Services UK seeks a Service Coordinator for a temporary 3-month contract in Stoke-On-Trent. Responsibilities include managing client calls, facilitating solutions, and ensuring high service levels. Candidates should have GCSEs or an NVQ in relevant fields and be proficient in customer service and administrative tasks.

Qualifications

• GCSE standard with at least 5 Grade C passes or NVQ in Business Administration.
• Previous experience in customer service or administrative role is required.
• Proficient in Microsoft Office programs.

Responsibilities

• Log and process client calls, translating them into engineering or FM solutions.
• Manage and update software and provide professional helpdesk support.
• Build relationships between clients and the account delivery team.

Skills

Customer Service

Organizational Skills

Teamwork

Education

GCSEs with at least 5 Grade C passes

NVQ in Business Administration or Customer Service

Tools

Microsoft Office

Maximo

Job description

3 weeks ago Be among the first 25 applicants

Direct message the job poster from ISS Facility Services UK

Senior Recruitment Partner on behalf of ISS Facility Services UK

Fixed Term Contract | 3 Months | Start Date 4th August

Monday to Friday

Within the UK, ISS provides high-quality facilities services designed to maintain the fabric and appearance of buildings.

These services include facilities management, cleaning & hygiene, maintenance & building services, catering, security, landscaping, and more, catering to a diverse range of clients in the public, private, and specialist sectors.

Due to a recent contract win, we are looking for a number of people to join our service centre in Stoke for a 3 month, fixed term contract starting 4th August.

Job Description

In this role, you will be responsible for the process of logging calls received from clients and accurately translating contractual and operational demands.

Your primary focus will be ensuring the Helpdesk function exceeds client expectations by efficiently managing and addressing all requests.

As the Service Coordinator, you will be expected to ensure high levels of service delivery, accuracy, and customer satisfaction. You will act as a central point of contact, ensuring effective communication between all stakeholders and handling tasks with attention to detail.

This is a great opportunity to work in a fast-paced, client-focused environment and contribute to the continued success of ISS.

Key Responsibilities

• Process and log client calls, translating into engineering or FM solutions
• Identify appropriate solutions within the contractual process
• Build relationships with clients and the account delivery team
• Manage and update software/programs (e.g. Maximo)
• General administrative duties and provide professional helpdesk support
• Support the account delivery team administratively
• Escalate issues to line management as needed, following company guidelines

Professional and Personal Competencies/Qualifications

• Educated to GCSE standard with at least 5 Grade C passes or an NVQ in Business Administration, Customer Service, ICT, or equivalent
• Previous experience in customer service, contact centre, or administrative role
• Proficient in Microsoft Office programmes
• Ability to work effectively within a team to reach goals
• Organised with good planning and event/schedule management skills

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Customer Service and Administrative

• Industries

  Facilities Services, Office Administration, and Telephone Call Centers

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