Service Coordinator

www.findapprenticeship.service.gov.uk - Jobboard; England; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading specialist in the fire and security industry based in Staverton is seeking a dedicated Customer Service Coordinator. The role involves booking engineer visits, managing diaries, and ensuring timely customer communication. This full-time position offers a range of benefits, including career progression opportunities and discounts on various retailers.

Benefits

Comprehensive annual training programme

Discount on shopping at major retailers

Company pension scheme

Monthly employee bonus scheme

Cycle to work scheme

Qualifications

• Must be used to working in a busy environment.
• Reliable and assertive team member.

Responsibilities

• Communicate with customers to book engineer servicing visits.
• Schedule engineering resources efficiently.
• Manage service engineer’s diaries.

Skills

Communication skills

Microsoft Office applications

Organizational skills

Job description

Permanent opportunity to join our client in Staverton and work within family, friendly team spirit built on decades of hard work! They are the leading specialist in the fire and security industry installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the UK.

Responsibilities:
- Communicating with customers to book engineer servicing visits at customer sites and dealing with any general queries in a professional and timely manner.
- Calling customers to agree servicing visits for delayed and outstanding appointments.
- Strong and clear communication with the engineering teams.
- Schedule engineering resource efficiently, minimising travel time and wasted journeys.
- Managing the service engineer’s diaries and ensuring that the service levels on maintenance contracts are maintained.
- Where appropriate ensure that all engineer documentation and paperwork is processed and electronically filed correctly.
- Updating customer databases with the documentation they require (certificates of inspection, quotations, equipment lists).
- Planning maintenance and callout activities with engineers in a way that optimises the best and most efficient use of their working time.
- Scheduling / Booking of maintenance to meet contractual requirements.
- Scheduling / Booking of monthly emergency light testing appointments.
- Inputting of service and callout data onto computer service database.
- Collation and distribution of weekly diaries/works for engineers.
- Support to Account Managers through the administration, creation and coordination of Service remedial quotations.
- Management of weekly testing schedules, including the ongoing administration of the testing folders, contract checks, updating any site issues, access difficulties, equipment faults, etc.

To apply you must be used to working in a busy environment and must be able to be a reliable and assertive member of a busy operational team. It's also expected that the candidate will have good understanding of commonly used Microsoft office applications. In return the company is offering a stable, fun and professional working environment with career progression opportunity for committed and proactive candidates.

Hours - 39 hours a week, Monday - Thursday 8.30am - 5pm & Friday 8.30pm -- 4pm.

Salary - £28k to £32k depending on experience + excellent benefits -
- Comprehensive annual training programme with a six-monthly appraisal system.
- Clear progression and regular promotion opportunities.
- Minimum 5% discount on all your shopping at the following retailers: ASOS, Tesco, Sainsburys, Morrisons, Waitrose, Argos, John Lewis, M&S, Just Eat, Currys PC World.
- Many more discounts through the Perkbox employee benefits scheme.
- Company pension scheme.
- Social events- 5side football, Annual family day, Team building and more…
- Free weekly Greggs and/Café Nero.
- Monthly employee Company Bonus Scheme.
- Cycle to work scheme.
- Xerlife Health and Wellbeing support.