Service Coordinator

OA; Daventry; On-site; GBP 28,000; Full time

Job summary

Join a well-established company as a Service Coordinator in a supportive and friendly environment. This role involves coordinating engineers, managing customer queries, and ensuring efficient job allocation. With a competitive salary and full training provided, this is a fantastic opportunity for someone with strong organizational and communication skills. If you are proactive and enjoy working in a team, this position offers a chance to grow within a reputable organization known for its customer-focused solutions.

Benefits

Free on-site parking

Full training and ongoing professional development

Modern office facilities

Qualifications

• Experience in scheduling or service administration roles.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate and schedule engineers for maintenance and repairs.
• Act as the first point of contact for customer queries.

Skills

Organisational Skills

Multitasking

Communication Skills

IT Skills

Customer Service

Tools

Microsoft Office

Job description

Role: Service Coordinator
Location: Daventry, NN11
Hours: Full time, 8.30am to 5pm, 37.5 hours per week
Salary: £28,000

An excellent opportunity has now arisen for a Service Coordinator to join our client’s successful team.

Who are we?
We are proud to be representing our client, a well-established and highly respected business based in Daventry. Specialising in providing technical services to a range of commercial and industrial clients, our client has built a strong reputation for delivering reliable, professional, and customer-focused solutions. Due to continued business growth, they are now looking to expand their office-based support team.

• Competitive salary of £28,000
• Free on-site parking
• Friendly, supportive, and welcoming team environment
• Full training and ongoing professional development
• Modern, well-equipped office facilities

Duties of a Service Coordinator:

• Coordinating and scheduling engineers to attend planned preventative maintenance (PPM), remedial works, and reactive callouts
• Acting as the first point of contact for customer queries via email and phone
• Managing and organising incoming work requests and allocating jobs efficiently
• Liaising with customers, taking details such as vehicle registration numbers and job-specific information
• Communicating with sub-contractors to arrange additional resources when required
• Handling approximately 80% of daily communication via email and 20% via telephone
• Maintaining accurate records on the internal system, ensuring all job details and updates are logged
• Supporting the wider office team with additional administrative tasks as required

What we would like from you:

• Previous experience in a scheduling, coordination, or service administration role
• Excellent organisational and multitasking skills, with the ability to prioritise effectively
• Strong written and verbal communication skills
• Confident handling both email and phone-based enquiries
• A proactive, positive, and team-focused attitude
• Competent IT skills, including working knowledge of Microsoft Office applications

If you are interested in this role, please apply below with your most recent CV.
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