Service Coordinator

TN United Kingdom; Camberley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen in der Brand- und Sicherheitsbranche sucht einen motivierten Servicekoordinator zur Verstärkung des Teams in Camberley. In dieser Schlüsselrolle koordinieren Sie die täglichen Abläufe, planen Wartungsarbeiten und reagieren proaktiv auf Kundenanfragen. Sie arbeiten mit modernen cloudbasierten Systemen wie simPRO, um die Effizienz zu steigern und einen hervorragenden Service zu bieten. Wenn Sie in einem dynamischen Umfeld arbeiten möchten und eine Leidenschaft für exzellenten Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Karriereentwicklungsmöglichkeiten

Fortlaufende Schulungen

Kultur der Zusammenarbeit

Work-Life-Balance

Qualifications

• Erfahrung in der Brand- und Sicherheitsbranche in einer ähnlichen Bürotätigkeit.
• Starke Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Verwalten und Vorplanen von Terminen für mehrere Techniker.
• Bearbeiten von eingehenden Anrufen und E-Mails von Kunden und internem Personal.

Skills

Kommunikationsfähigkeiten

Kundenservice

Teamarbeit

Proaktive Denkweise

Tools

simPRO

Microsoft Office

Dwellant

Pro-Nett

Job description

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Working Hours: Monday to Friday, full-time

We are working with a well-established and growing business in the fire and security industry to help them find a motivated and organized Service Coordinator to join their operations team in Camberley. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys using technology to streamline processes, and wants to be part of a supportive, forward-thinking company.

The Role

This is a key role within the business, coordinating day-to-day schedules for a team of engineers and ensuring planned maintenance, remedial works, and reactive call-outs are handled efficiently. You will use a range of cloud-based systems to manage job scheduling, track progress, and deliver excellent service to both internal teams and customers.

Key Responsibilities:

• Manage and forward-schedule multiple engineer diaries
• Organize day-to-day visits, PMVs, and remedial works
• Handle incoming calls and emails from customers and internal staff
• Liaise with engineers to manage job reports and system updates
• Respond to urgent and reactive works proactively and promptly
• Utilize cloud-based platforms including simPRO, Dwellant, and Pro-Nett

What We're Looking For:

• Previous fire and security industry experience in a similar office-based role
• Experience with simPRO
• Strong communication and customer service skills
• Proficiency in Microsoft Office
• A team player with a positive and proactive mindset

What's on Offer:

• A competitive salary based on experience
• Clear opportunities for career progression
• Ongoing training and professional development
• A workplace culture that values collaboration and work-life balance