Service Coordinator

Michael Page (UK); Bromley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic business services organization in Bromley is seeking a Service Coordinator to manage service schedules and support client communications. The ideal candidate will possess strong rapport-building skills, be proficient in Microsoft Office, and have experience in scheduling work. This role offers a competitive salary and a supportive company culture, making it an excellent opportunity for individuals ready to thrive in a challenging environment.

Benefits

Competitive salary

Comprehensive pension scheme

Professional company culture

Qualifications

• Prior experience in scheduling work and managing changes.
• Ability to work independently and take initiative.
• Experience following up on quotations is an advantage.

Responsibilities

• Coordinate and manage service schedules for timely delivery.
• Act as the primary contact for client queries.
• Monitor and track service progress, addressing issues.

Skills

Strong rapport-building skills

Exceptional telephone communication skills

Strong organisational skills

Attention to detail

Proficient in Microsoft Office

Job description

• An opportunity to work with a successful organisation
• Business Support / Administration opportunity

About Our Client

This opportunity is with a small-sized business services organisation known for its commitment to providing efficient and reliable support solutions to its clients. The company prides itself on delivering high-quality services and fostering a professional working environment.

Job Description

• Coordinate and manage service schedules to ensure timely delivery of tasks.
• Act as the primary point of contact for client queries and requests.
• Support the team by maintaining accurate records and documentation.
• Monitor and track service progress, addressing any delays or issues proactively.
• Collaborate with internal departments to streamline service processes.
• Assist in preparing reports and updates for management as needed.
• Handle administrative tasks related to service coordination and client communication.
• The role demands an organized, communicative, and proactive individual. Your responsibilities will include, but are not limited to:
• Handling daily queries from engineers and customers via phone, email, and internal referrals
• Managing our CRM database, ensuring accurate records in line with GDPR compliance
• Scheduling work for engineers and overseeing progress from start to completion
• Booking service visits and call outs
• Preparing quotations, liaising with customers to understand their needs, completing RAMS, and following up on engineer reports and outstanding quotes

The Successful Applicant

A successful Service Coordinator should have:

• Strong rapport-building skills with customers, engineers, suppliers, and third parties
• Resilience, determination, and ability to work to deadlines
• Prior experience in scheduling work and managing changes as necessary
• Exceptional telephone communication skills
• Ability to work independently and take initiative
• Able to work under pressure
• Experience raising, sending and following up on quotations is an advantage
• Flexible, hands-on approach with a willingness to learn
• Strong organisational skills, with the ability to prioritise tasks for yourself and others
• High attention to detail and a focus on completing tasks efficiently
• Proficient in Microsoft Office applications, including Word and Excel
• Experience within the construction, utilities, or trade sectors is desirable

What's on Offer

• Competitive salary
• Comprehensive pension scheme
• A professional and supportive company culture
• Opportunities to work in a well-established business services organisation

If you're ready to take on a challenging and rewarding role as a Service Coordinator, we encourage you to apply today!